Job Description

Salesforce Solution Architect who will be owning the solution architecture and design of complex components including integrations, security, configuration, and custom development. Work collaboratively with CVS business and scrum teams to review iterative releases of solutions and provide feedback. Mining business user stores across the enterprise enabling business capability through fit gap, user acceptance testing and business validation of delivered end-to-end solutions. Partnering to identify solutions to navigate challenging issues and bringing technology and business partners to the table to work through them collaboratively

Required Qualifications

8+ years direct experience in software development life cycle

• 5+ years experience in Salesforce configuration (Service Cloud) and implementing CRM systems
• Proven experience in overseeing the direction, development, and implementation of CRM software solutions (>2,500 Seats)
• Specific knowledge of CRM SaaS products; Salesforce Service Cloud
• Strong knowledge of SCRUM Methods "in Practice"
• Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills
  

Preferred Qualifications

Preferred, but not a must, Salesforce certification of Platform Developer I and II and/or Platform App Builder, Administrator certification, as well as certification in at least one of following domains: Service Cloud consultant

• Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
• Knowledge of Business Process Management (BPM) techniques and tools
• Experience working with external IT supplier & virtual teams.
• Expert level understanding of the Salesforce product suite, including either -- Sales, Service, Community, and Marketing Clouds.
• Extensive experience with Salesforce configuration, including workflows, validation rules, and security controls
• Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
• Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience in designing and developing software components and having a strong background in database design and system architecture
• Experience integrating Salesforce with different business systems, as well as working with integration tools (ETL, marketing automation, reporting, etc.)
• Understanding of programming logic and constructs, specifically in Salesforce, Lightening Code, triggers and their use in software development
• Experience with single-org deployments and multi-org consolidations
• Expert level understanding of environment management, release management, code versioning best practices, and deployment methodologies
  

Education
Minimum Bachelor's Degree

Business Overview

It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or [email protected]. For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or [email protected].