Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices around the globe, our experience spanning technology, data sciences, consulting and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients’ businesses through designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe. For more information, visit publicissapient.com.

Salesforce Solution Architect Role Description

The Solution Architect is responsible for the overall design of the functional Salesforce solution and for recommending best practice solution designs based on client business needs. A Solution Architect will map business requirements to system/technical requirements, understanding the technical depth of the project and providing functional and technical direction to his/her project team.

The Solution Architect is a client-facing role at PS, where strong professionalism, interpersonal skills, and deep functional knowledge of the Salesforce.com platform are paramount to the successful delivery of each project. Additionally, the Solution Architect will be involved in running the complex projects that they solution, including the management of project timelines, deliverables, and resources during all project phases, from requirements gathering through go-live and project close out. Therefore, a strong project management skill-set will add to the successful execution of this role.

In addition to solution design and project/program management, a Solution Architect is also engaged in practice development initiatives and will be called on to provide thought leadership in at least one industry vertical or Salesforce.com knowledge area as a part of their job function.

Required Skills and Experience (10 years of cumulative experience) in:

• 8+ years of external consulting experience

• 5+ years of CRM consulting with hands-on experience with one or more CRM software products (Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, Salesforce.com, etc.)

• 5+ years experience identifying and documenting business process requirements, developing process flow analysis, data modeling, functional design experience, and creating project plans

• 5+ years project management experience in an agile development environment

• 5+ years leading dynamic and highly effective teams

• A strong technical and business acumen

• Demonstrated leadership ability

• Ability to challenge, innovate, lead and drive projects to close

• Ability to lead both small and enterprise engagements, facilitate meetings, lead customer support projects, mentor teams of junior team members and effectively manage client escalations

• Excellent communication (written and oral), interpersonal and relationship-building skills

• Detail-oriented with the ability to quickly assimilate and apply new concepts, business models, and technologies

• Internally driven, able to pivot and adapt quickly and is interested in contributing to process improvement and team-member development

• Able to quickly adapt to change and approach problems with a flexible mind-set

• Strong problem-solving skills and a high degree of emotional intelligence

• Salesforce Consultant Certifications desired

• 5+ years experience with Salesforce configuration and custom development desired

• Providing enablement and development direction to offshore and onshore development/configuration resources

• Managing the integration of Salesforce.com integrations with other systems using middleware technologies

• Openness to travel and work at client sites as necessary

What we bring to you

• Competitive Salary

• An impactful position within a growing company

• Excellent healthcare plans and overall benefits and employee perks

• 401k match

• Training on Salesforce platform

• An incredible team full of passionate professionals!

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.All your information will be kept confidential according to EEO guidelines.