Essential Job Functions

• Overarching thought leadership and Solution Architectures, that enable and release the maximum business value of Salesforce technology for our clients
• The Architect must design, develop, and articulate solutions based on a customer's strategic business and technical requirements.
• Demonstrated track record of major solution architecture contributions in a large enterprise.
• Lead the implementation with responsibility for the delivery of the architecture designs and solution strategy
• Responsible for ensuring solutions align with the Roadmap and Blueprints for each impacted domain
• Experience with Salesforce Sales Cloud and Service Cloud (application design, architecture and development using Salesforce.com), certification preferred.
• Use deep business knowledge of Salesforce products to drive solution architecture and analysis engagement for major initiatives
• Applied knowledge of SFDC and CRM processes including Sales, Services and Marketing functions.
• Very strong leadership and influence skills - demonstrated ability to influence program partners to meet project and program objectives.

Basic Qualifications

• Minimum of 5 years of progressive experience in Salesforce delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements
• At least 3 years’ experience in a consulting environment
• Extensive solution definition experience including evident experience and knowledge of -
  • CRM System and Solution Architecture design (functional & technical),
  • Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints
  • Application and Integration patterns
• Salesforce certifications, ideally Consultant or Architect certified
• Solution Architect experience on implementation projects using Agile and Iterative approach
• Understanding of key SFDC architectural concepts and how they influence design
• Force.com platform experience, including the limitation of the platform (e.g. API and governor limits)
• Evaluation of Salesforce.com with 3rd party solutions
• Background with architecture concepts (integration styles, architecture styles, patterns)
• Strong knowledge of software quality assurance best practices and methodologies
• Knowledge of Business Process Management (BPM) techniques and tools

Preferred

• Salesforce Certified Platform App Builder
• Salesforce Certified Sales and/or Service Cloud
• Salesforce Certified Sharing and Visibility Designer
• Salesforce Lightning implementations/design experience
• Experience with SKUID
• Professional experience in a test-driven and formal QA development environment, including development/staging/production (or similar) deployment cycles
• Strong organization skills

Other Qualifications

• Good communication skills to communicate with customers, support personnel and management
• Good skills at managing risks during product launches
• Good creative thinking, problem solving, planning, time-management and organization skills to balance and prioritize work
• Good human relations skills to select, develop, mentor, discipline and reward employees
• Ability to create and maintain formal and informal networks
• Ability to lead and work in a team environment
• Willingness to travel

Work Environment

• Office environment