Role: Lead Salesforce Support Developer (Service Cloud SME)

Location: Mahwah, NJ

Duration: Full Time Permanent Role

Salary: Open

Ability to analyze system issues and quickly identify root cause and appropriate resolution

Guide and support team in India on daily tasks

Experience working with Salesforce on problem tickets, system issues, case escalations, governor limits, Salesforce 3x/year Release, fix packs, org migrations, org switching, etc

Ability to operate in complex org configurations with Sales and Service apps on the same platform shared by multiple business units

Ability to support a 24x7 mission critical application used worldwide in multiple languages and territories

Analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization)

Experience in deploying production and other Sandbox changes to production using GIT, ANT, Changesets)

Experience in Sandbox management (refresh, sync with other environments, deprecation)

Expertise in designing & building a solution using Salesforce Declarative & Programmatic Approach

Expertise in Programmatic aspect of the Salesforce platform - Apex, Lighting, Front End Web Technologies

Well versed with Service Cloud & Service Business Process:

o Email to Case

o Web to Case

o Live Chat

o Live Message (SMS to Case)

o Phone to Case

o Open CTI and/or CTI Vendors

o Omnichannel

o Knowledge

o Case Routing, Queues, Public Groups, and User Group Assignments

Salesforce Experience 8+ years

Salesforce Certification: Platform Developer I and Platform Developer II (nice to have), Salesforce Service Cloud Consultant (nice to have)

Best regards,

Chandra

732-993-5332

732-328-9882

[email protected]

www.Nam-It.com

2525 US Highway 130, BLDG D, Suite 2

Cranbury, NJ 08512

USA | CANADA | INDIA

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