Solution IT Inc. is looking for an Salesforce Support Lead - Service Cloud SME for one of its clients in Mahwah, NJ

Job Title: Salesforce Support Lead - Service Cloud SME

Required Skills:

• Salesforce Experience 8+ years
• Experience working with Salesforce on problem tickets, system issues, case escalations, governor limits, Salesforce 3x/year Release, fix packs, org migrations, org switching, etc…
• Experience in deploying production and other Sandbox changes to production using GIT, ANT, Changesets)
• Experience in Sandbox management (refresh, sync with other environments, deprecation)
• Expertise in designing & building a solution using Salesforce Declarative & Programmatic Approach                               
• Expertise in Programmatic aspect of the Salesforce platform - Apex, Lighting, Front End Web Technologies                                                            
• Ability to analyse system issues and quickly identify root cause and appropriate resolution
• Guide Tech M support team in India on daily tasks
• Ability to operate in complex org configurations with Sales and Service apps on the same platform shared by multiple business units
• Ability to support a 24x7 mission critical application used worldwide in multiple languages and territories
• Analyse business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization)

Well versed with Service Cloud & Service Business Process:

• Email to Case
• Web to Case
• Live Chat
• Live Message (SMS to Case)
• Phone to Case
• Open CTI and/or CTI Vendors
• Omnichannel
• Knowledge
• Case Routing, Queues, Public Groups, and User Group Assignments                                                                                                                                  
• Salesforce Certification: Platform Developer I and Platform Developer II (nice to have), Salesforce Service Cloud Consultant (nice to have)
• Bachelor’s degree in Computer Science or Computer Information Systems or its equivalent with relevant experience

Work Sites: Mahwah, NJ

Duration: 6+ Months

Expected  Start Date: Immediate

Number of Positions: 1

Please send your responses back to [email protected]

About Solution IT

Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.

Thanks
Recruiting Team

SOLUTION IT INC
Work: 781-503-1700
URL: http://solutionit.com/