Hi,

Greetings from Softpath System LLC.!

Softpath is a preferred nationwide staffing vendor to Fortune 500 companies in the US.

We have an immediate opportunity with one of our Global Implementers. I am emailing you the job specifications.

Please let me know if you are comfortable and interested to apply for the below mentioned role.

Please forward your resume to [email protected], and you can also reach me at my desk number 617-932-5234.

My apologies in advance if I have contacted you in error, please ignore this email or reply as not interested and I will take necessary steps to not solicit you for this opportunity again

Role:  Salesforce Support Lead

Location: Lake Forest, CA

Job Type: Long term contract

Salesforce Support Lead :

• 10+ years’ experience in  customization of Salesforce platform and Lightning
• Experienced in Projects handling the Support lead role for Salesforce Platform involving Service Cloud
• Strong communication, negotiation skills and presentation skills to handle business and technical teams
• Knowledge and application of principles, concepts, and techniques related to technical design and IT systems development
• Extensive participation in projects of high complexity or simultaneous participation in multiple projects of medium to high complexity in a leading role
• Ability to work with different teams across disciplines and levels
• Data migration from legacy to cloud based systems
• Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Concept for solutions
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Maintain and customize Service Cloud applications.
• Exp in Maintaining objects, fields, field sets, record types, page layouts, permission sets, approval processes, user roles, profiles, groups, sharing rules, workflows, and validation rules
• Build custom Visual force, Lightning pages, reports, and dashboards.
• Understand the client’s current and future business environment, effectively anticipate, identify and meet the business needs Identify, propose and influence IT solutions to business problems
• Anticipate client concerns and questions, and provide timely and professional client-focused communications
• Support Super user & End user training
• Exp in creating high level and low level design documents and deployment process.
• Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
• Salesforce certification required (Service cloud certification or FSL is added advantage)
• Experience in CTI and Omni channel are added advantage
• Exp in Case Management and Knowledge Management