SALESFORCE SYSTEM ADMINISTRATOR

CINCINNATI

**If you are interested in this Salesforce opportunity, please email your resume to Makenzie Curtis, Technical Recruiter: [email protected] **

The SalesForce System Administrator will be responsible for ongoing configuration changes and maintenance of our salesforce.com deployment. This includes liaising with internal customers to understand business needs for enhancements to salesforce; making recommendations on how to satisfy those business needs taking into consideration best practice in salesforce and standardization of use across the organization; making any needed changes for enhancements and defects; and performing routine support including addressing service requests and incident investigation and resolution.

• Serve as primary system administrator for the Salesforce.com environment.
• Handle all basic administrative functions such as managing user access and security roles and maintaining field validation tables.
• Create new reporting and dashboard capabilities and respond to ad hoc reporting requests as needed.
• Maintain and configure workflows.
• Upload data files as needed by the business.
• Set up and maintain Data Loader extracts and loads.
• Understand business needs and recommend, estimate, implement, and test best practice solutions that work for all areas of the business.
• Incident & defect management & resolution.
• Help prepare for and administer upgrades and assist in identifying related training needs.
• Assist in training of users and answering questions to grow the salesforce.com skill set across the organization.
• Liaise with external support vendor to ensure all are aligned with the configuration and work with the vendor to process the work effectively.
• Establish and document processes to support all areas of responsibility.

Minimum Skills required:

• Minimum three years of experience as a salesforce.com administrator.
• Proven ability to design and implement new processes in salesforce.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, reports and dashboards, and other content.
• Strong understanding of salesforce.com best practices and functionality.
• History of using Data Loader to import and export data.
• Strong data management abilities with an understanding of data governance and how the salesforce data fits in with an overall company data model.
• A documented history of successfully driving projects to completion.

• A demonstrated ability to understand complex requirements and combine them with salesforce best practice to translate them into functionality.
• Must be able to build and maintain a positive relationship with vendors and internal suppliers and customers.
• Must be able to manage and coordinate multiple projects simultaneously.

Position Specific Skill Preferences/Desires:

• Bachelor of Science in Computer Science, Informatics, Information Technology or equivalent work experience.
• Sales Cloud certifications preferred

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.