OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity

As a SalesForce.com Systems Analyst, you will contribute to the support of ongoing Sales operations, as well as the planning and execution of special projects. As a technically savvy, analytical, process-oriented individual, you will work closely with our Application Development and Sales Operations teams to provide day-to-day configuration, support, and maintenance of our SalesForce.com platforms and lead ongoing improvement efforts. You will embrace the challenge of solving critical business problems in an agile development environment and must be a self-starter. You must be able to perform a variety of responsibilities, ranging from daily administration to higher-level analysis, and be comfortable working with cross-functional teams, such as Sales, Marketing, Customer Support, Information Systems and more.

Perform SalesForce.com and related third party software business analysis and administration tasks including:

Serve as an administrator and business analyst for the SalesForce.com application
Work with internal customers to identify business process and system issues and potential enhancements
Develop use cases and requirements definition documents
Work with our Quality Assurance team to ensure creation of appropriate test cases and regression scenarios
Implement and test new enhancement requests after assessing their potential impact
Manage security, users, roles, profiles, groups, queues, and other setup options
Regularly perform database de-duping and cleanup procedures
Manage processes to promote system changes into production upon completion of appropriate change management and org readiness activities
Prepare data files and upload the data into SalesForce.com
Create reports in SalesForce.com to meet operational requirements
Work with internal stakeholders to ensure that the configuration effectively supports business requirements
Respond to daily production tickets in a timely manner
Create and maintain internal technical documentation
Support and troubleshoot integrations between SalesForce.com and other Enterprise systems

Your First Six Months

You will learn the go-to-market strategy for our SMB organization.
You will support our business stakeholders with their various needs.
You will act as a business analyst to determine a best approach for solving problems.

Six to Twelve Months and Beyond

You will become a domain expert with our organization, including all related 3rd party tools and integrations.
You will perform more strategic business analysis to continue to grow and improve our SFDC org

You Are Great At

A track record of good judgment and decision-making in positions with significant responsibility
Highly autonomous and able to independently identify high value projects and drive them completion
Demonstrated leadership capability in cross-functional team environments
High degree of comfort with complex technical environments
Having and being able to articulate/defend an informed opinion on important topics

What It Takes

BS degree in Computer Science or related field
2+ years of experience as a SalesForce.com administrator/super user
Experience aligning business applications with complex business process requirements
Excellent customer service skills with strong written, verbal and listening communication skills
Proficiency in utilizing Microsoft Office Word and Excel
Strong analysis and decision making abilities, including problem-solving
Strong sense of ownership and desire/ability to exceed expectations
Ability to work collaboratively on a high-performance team
Ability to manage multiple projects and work on tight deadlines
Ability to understand and act in accordance with the corporate and team mission, values and principles

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email [email protected]. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA) , Equal Employment Opportunity and Employee Polygraph Protection Act