Work Experience:

4+ years of core relevant experience in SAP CRM / C4C both technical and

functional

Education & Certification:

Minimum Bachelor’s Degree.

Must have:

1. Candidate should have bilingual speaking skills.
2. Should have Certification

Job description:

1. Providing Subject Matter Expertise of best practices in use of SAP Customer Experience (CX).
2. Responsible for the full systems lifecycle from requirements gathering through implementation of program management solutions.
3. Good knowledge / work experience in below SAP- CX areas
   1. SAP Marketing Cloud: campaign management, lead management and analysis.
   2. SAP Commerce Cloud: omnichannel commerce, product information management, merchandising and promotion.
   3. SAP Sales Cloud: mobile CRM solution, customer and opportunity management.
   4. SAP-Service Cloud
4. Build SAP-CX Practice, participation in new bids, bring in new business provide Consulting services to existing / new customers as and when required.
5. Capacity and capability Building by arranging training programs to develop the competency as and when required.
6. Hire 2nd level leaders with connections, who has a zeal / interest to build the competency.
7. Delivery responsibility as to define project scope and provide project implementation estimates including time frames, quality and quantity of resources required to successfully implement project; develop project plan incorporating all project variables including risk.
8. Act as a Subject matter expertise on SAP CX modules to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client. Analysing and translating business requirements into alternative functional solutions, utilising best practice and within the remit of the enterprise architecture
9. Conversing with technical and non-technical audiences
10. Providing guidance and consultancy to business users and other functional consultants
11. Should possess extensive expertise, practical experience and deep business knowledge of SAP CX (Customer experience).
12. Should have experience in articulating the concerns and grievances raised by their team in response to changes in processes or technological environment.
13. Adept in all phases of project development, from conceptualization to analysis & recommendations, project planning, implementation, through realization and going live; able to translate business objectives into clear functional and technical requirements.
14. Should have experience and inclination towards Pre-Sales.
15. Strong understanding of core C4C module out of the box functionality.
16. Strong communication skills
17. Able to articulate hybris solutions to client / business stakeholders with good presentation skills
18. Provide Consulting services solving problems in ongoing engagements
19. Strong in Java, spring framework, MVC Architecture, HTML5/CSS, UI development and Design patterns.
20. Define and follow best practices to manage performance and scalability of C4C solution.

Nice to Have Skills:

1. Experience in creating proof of concepts in C4C ecommerce and doing

research to recommend appropriate solutions for the client business

requirement.

2. Diagnose and solve technical problems related to hybris

implementation.

3. Create end- to-end specifications for C4C commerce solutions.

4. Strong understanding of object oriented programming and relational

databases.

About us:

At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support. Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. 

The way to your dream job and organization is just a click away.

Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.