Position Summary:
Illumina’ Global Information Systems (GIS) team is seeking an experienced and highly collaborative Senior Business Systems Analyst to support our Commercial Sales and Revenue Operations organization. This role requires extensive experience in administering, implementing end-to-end business processes and designing solutions on the Salesforce Sales Cloud Lightning Platform. In this role, you will focus on the Sales team’s needs to remove system roadblocks and redundancies, streamline workflows, implement and integrate new solutions to support Illumina’s Digital Commercial Platform program’s strategic projects and enhancements.

Responsibilities:

• Partner with process owners, subject matter experts, business stakeholders, and analysts to elicit, analyze and document requirements by effectively using persona guides, journey maps, pain-point, risk, and gap analysis tools
• Participate in planning and prioritization activities to deliver strategic priorities and proactively raise issues by indicating an appropriate level of urgency
• Use effective communication and presentation skills to manage ambiguity, influence, negotiate, facilitate and gain stakeholder consensus
• Support, guide and drive development of user stories through grooming requirements, impact and data analysis, recommending pragmatic design options and decisions
• Work on a mix of sustaining issues, enhancements and projects in a fast-paced global environment with minimal supervision
• Execute and support integration, user acceptance, and regression testing cycles
• Lead remote and offshore resources, ensuring a common understanding of deliverables, technical design and timely execution of tasks

Requirements:

• 5+ years of extensive experience in hands-on application administration, configuration and design of Salesforce Platform is required
• Experience administering and designing Apttus modules (CPQ, CLM, Deal Management, Promotions, Rebates, X-Author) is preferred
• Experience supporting integrations with ERP (SAP) and other commercial business systems is preferred
• Experience working with tools like Jira, Confluence, Quip, Microsoft Teams, and ValGenesis is preferred
• Experience in administering applications governed under regulatory compliance such as HIPAA, FDA or SOX is preferred
• Experience working in an Agile environment is preferred
• Working knowledge of change and release management best practices is preferred
• Salesforce Administrator Certification is required
• Apttus Certification is preferred

Education:
Bachelor's degree in Engineering, Computer Science, or Management Information Systems

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf