Description

Senior Product Manager for Salesforce Solutions

Overview

IC Labs is focused on delivering cutting-edge technology to support the Security and Risk Management Markets. IC Labs is subsidiary of Inter-Con Security Systems, Incorporated. Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments. The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is Everywhere Security Matters.

Job Description

IC Labs is searching for a Senior Product Manager to report to the CEO and provide leadership and structure to our Salesforce solutions. The Senior Product Manager is expected to be the primary technical and process expert on the platform and will work in collaboration with the Salesforce Solutions team, business stakeholders, and other teams that impact their end to end business process area of expertise. The Senior Product Manager is expected to synthesize IC Lab’s market strategy, product strategy and requirements into a strategic roadmap and sprint plan in a modified Agile Scrum environment. IC Labs is a new and strategic initiative that is fully funded and supported by ICS. Given this, all members are expected to be flexible and comfortable operating in a highly dynamic environment.

Primary Responsibilities

• Own and drive all aspects of your product area from broad product vision to ultimate delivery and then customer success.
• Implement and maintain a global strategy to support backend systems/processes with the Salesforce platform.
• Manage third party development resources to achieve technical goals of the program.
• Collaborate with legal to ensure solutions are in compliance with employment and data laws in addition to maintaining the company’s IP strategy.
• Manage the investigation and troubleshooting of issues to determine root cause and drive solutions.
• Can identify business themes and trends and can influence priorities and approach at roadmap level.
• Effectively negotiate work scope with business partners to align on business value and solution approaches.
• Guide business partners through the development process, highlighting milestones and artifacts, and understands the value behind them.
• Be the trusted advisor for Salesforce Automation.

Desired Attributes

• Role model facilitation and communication skills that drive collaboration and greater engagement.
• Demonstrated experience acting as a thought-leader to identify solutions and moving them through implementation.
• Demonstrated experience effectively communicating to a broad range of stakeholders, up to C-Level Executives.
• Demonstrated success in supporting large transformational initiatives.
• Experience with enterprise system implementations and solution architecture for global companies.
• Must have the ability to make decisions and recommendations on technology strategies
• Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
• Comfortable operating in a start-up like environment and wearing multiple hats. Excellent written and verbal communication skills in English and strong project management skills.
• Interest in the general principles of security and recognize the industry potential.
• Systems-thinking: Quickly assimilates the connections and relationships across functions and entities both internally and externally.
• Communication: Sends the right messages and information to appropriate audiences verbally and in writing; ability to interact effectively spanning all levels in the organization; keeps all stakeholders informed; adapts communication style to needs of audience.
• Collaboration/Influence: Actively gathers appropriate level of participation and input to decision-making; persuades others to see/recognize new perspectives to reach best outcomes; strong matrix management skills.
• Analytics: Understands and actively seeks use of metrics and critical thinking to distill situations, guide messages and make recommendations.
• Accountability: Unquestionable ownership for delivering service and meeting business objectives, managing specific tasks to completion with high attention to detail and quality, and minimal direction.

Qualifications

• Bachelor’s Degree, Master’s Preferred (MBA a plus).
• 7+ years of relevant or professional work experience.
• Minimum of 4 years in product, product management/ownership or consulting experience.
• Exemplary interpersonal, negotiation, and relationship management skills.
• Outstanding strategic thinking, analytical and project management skills.
• Data driven mentality.

Why Work at Inter-Con?

Passion: Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you’re working with the best to build a safer future.

People: Inter-Con is more than a company, it’s an alumni base. We believe in positioning the right people in the right place to help them achieve their long-term aspirations for career growth. We have transitioned thousands of officers into successful careers in law enforcement, government agencies, foreign affairs and many more. Your career success drives our success.

Benefits: Inter-Con offers excellent benefits that include flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical, dental, comprehensive training, discounts on higher education and much more.

Partner with us to begin a journey that begins with a commitment and leads to a career of a lifetime. Stand out. Be proud. Be Inter-Con!

Veterans

Inter-Con is passionate about hiring veterans. In fact, we’ve hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit www.icsecurity.com/careers/ for more information.

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

California Applicants: Pursuant to the California Consumer Privacy Act, click here to view Inter-Con’s California Privacy Policy which explains the categories of personal information that we collect and the purposes for which we use such personal information.