NATIONAL TRUST

It’s all about ensuring that Membership and Donation Services’ new implementation of the Salesforce cloud-based CRM solution is implemented in a way that delivers the best possible service to our supporters. As an experienced senior technical Salesforce analyst with a keen eye for detail, you will understand what it takes to support Salesforce in production, and play a key role in ensuring the project is ready for go-live.

Internally this role is known as Senior Applications Support Analyst

What it's like to work here

We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. We don’t want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.

Our central head office Heelis, is situated in Swindon, Wiltshire. We're well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10 minute walk away. Alternatively you can enjoy our open plan atrium space for lunch times, with our internal café available every day.

What you'll be doing

It’s all about leading to ensure we have the best possible support for the Salesforce application. You will be calling on a wealth of Salesforce technical experience to design and implement processes and procedures, reporting to the delivery manager, and finally hand over to an ongoing team. You will be working with the CRM Team within IT and will be responsible for defining and agreeing processes and procedures for the ongoing support of Salesforce within the National Trust.

Key Elements Of The Role Include

• Quality assure project changes and ‘go no go’ criteria with Test Lead.
• Create a target operating model for ongoing support and enhancement of the membership and donations service from a technical aspect and feeds this into the overarching
• Transformation plan including testing with Test Lead.
• Recruit/upskill a NT Salesforce IT Support team to enable sufficient hand over from the implementation partner.
• Align the NT Salesforce Support team with project implementation plans, Implementation Partner and Hypercare provisions to ensure that required support is available from Day 1.
• Review and sign off for technical artefacts such as Detail Design.
• Liaise with the solution architect.
• Provide consultancy regarding toolsets that will be used on-going.

Who we're looking for

• A track record of Salesforce delivery and detailed knowledge of what it takes to support it well in a production IT environment.
• A good working knowledge of ISVs and tools used with Salesforce, such as Copado, OwnBackup and Provar.
• Demonstrable experience of creating and maintaining Salesforce technical support processes.
• A strong focus on operational service.
• A structured and meticulous approach.
• Excellent communications skills both verbal and written.
• Strong coaching and mentoring skills.
• An independent self-starter and collaborative team player.
• Strong organisational and planning skills
• Understanding of Development, Testing and Supporting Environments and sandboxes

The package

The Package Benefits For Working At The National Trust

• Flexible working whenever possible Free parking at most locations
• Discounts in high street stores, cinemas, National Trust properties and cafes.
• Free entry to our properties for you, a guest and your children (under 18)
• Generous annual leave
• Subsidised health cash plan
• Free 24-hour support service
• Substantial pension scheme of up to 10% basic salary
• Training & Development tailored to you
• Up to 5 days of paid volunteering for you.