Who we Are:
Incapsulate provides services from ideation to implementation. We are a team of developers, designers, and analysts who are committed to helping businesses solve problems using state-of-the-art technology. We believe that the best results are achieved by people who are passionate about what they do and continually strive to be better - those are the people we hire.

Who We Are Looking For:
Incapsulate is searching for a Sr. Salesforce Business Systems Analyst to join our team. You would be part of a highly skilled group of passionate individuals working on a variety of interesting and challenging projects.

Job Duties and Responsibilities:

• Partnering with clients to understand their functional and technical requirements, then develop and document requirements in a clear, accurate, and meaningful manner.
• Working with Project Managers, Architects, and other key stakeholders to engineer and develop solutions.
• Implementation of CRM projects and/or business applications based on Salesforce technologies.
• Perform analysis and research in support of requirements definition.
• Perform document groom and size User Stories in Agile Management platforms such as JIRA or Rally.
• Prepare documents such as: BRD, ERD, solution diagram, use case list, process flows, functional design, wireframe, user stories, data models etc.
• Aid in identifying and implementing process improvements.
• Perform various testing and QA functions as necessary.
• Assist or lead user acceptance testing, change management, and user training.
• Design data migration plan and prepare data mapping.
• Play a key role in system deployment as needed.
• Travel to client sites as necessary.

Qualifications:

• Minimum 7 years as a Business System Analyst.
• Minimum 7 years creating User Stories, Use Cases, Data Models, ERDs, and other relevant artifacts.
• Minimum 3 years experience with the Salesforce platform configuring sales, service, community clouds, and custom Salesforce apps.
• Experience in solution design, database modeling, and working hand and hand with technical architects.
• Ability to work in a fast pace environment and on multiple projects at a time.
• Ability to adapt to ever changing environments and situations. .
• Ability to interact and communicate with individuals from all backgrounds and business levels.
• Experience with data querying and data mapping work
• Current Salesforce certifications are a must and the achievement of further certifications may be required.

Education:
Bachelors degree in Engineering, Computer Science, or similar.
MBA preferred

Why you should contact us:

• This is a great opportunity for an individual who is looking for a fast paced, challenging environment, where one will experience something new each day.
• We offer continued growth within the company and a collaborative environment where you can share your ideas with other like-minded and passionate people.
• Flexible working environment.
• Very strong compensation package.
• We understand that this is a two-way relationship and as much as you must be a good fit for us; we also must be a good fit for you.

*Incapsulate is an Equal Opportunity Employer (EOE). Veterans/Disabled and other protected categories. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or protected veteran status.
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected], or call Incapsulate at 1.888.589.2571 and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis.