Responsibilities

• Build productive relationships with a global IT team, including BSAs, developers & DBAs
• Support the evaluation, design and architecture of the Sales Technology Stack
• Understand the full Sales cycle, and design solutions that interface with SFDC and Partner applications (e.g. Salesforce Communities)
• Drive a cross-functional and integrated approach to Sales solutions
• Perform hands-on Salesforce system setup and configuration
• Manage new releases of SFDC and efficiently roll out new features
• Manage Salesforce security including roles, profiles, sharing rules, and permission sets
• Create and maintain fields, views, reports, dashboards, rules, workflows and other salesforce.com objects and functions
• Monitor and manage logs/errors for back end system integrations with SFDC
• Translate business requirements into system solutions
• Analyze and determine application and interface solutions
• Design and develop complex reports as needed
• Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed
• Interface with relevant teams to support day-to-day systems and interfaces issues related to existing application solutions
• Suggest best practices and opportunities for improvement through automation or simplification
• Provide assistance with data migration tasks (mapping, cutover, legacy loads etc).
• Provide training and mentoring to business and IT team members
• Assist in System Portfolio Management and Strategic Roadmap
• May perform other duties as assigned

Requirements

• Bachelor’s Degree in Computer Science, Information Systems or equivalent
• 5 or more years’ experience in a Business Systems Analyst role supporting business units globally.
• 5 or more years’ experience with SFDC – Sales Cloud administration
• Current Salesforce ADM-201 or 211 certifications
• In‐depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through AppExchange and/or integration with external systems
• Strong analytical skills in analyzing complex problems, processes, and systems to propose solutions
• Deep understanding of Lead, Account, Contact and Opportunity Management
• Good understanding of related business processes like contract management, quoting, and the order/fulfilment cycle in order to support impact analysis and design for proposed solutions
• Design and implementation experience with SalesForce.com, Partner Communities and Apttus
• Experience with Service Cloud, Sales Cloud, and Salesforce Lightning
• Experience with Einstein Analytics and Salesforce CPQ is a plus
• Experience with Sales enablement platforms (ie: SAVO/Seismic) is a plus
• Proven ability to manage multiple projects concurrently and drive delivery and execution
• Ability to drive business consensus and simplify processes and designs
• Ability to document interfaces and data flows
• Excellent written/verbal communication skills
• Ability to establish working relationships with personnel at all levels in the organization
• Ability to effectively manage confidentiality of information
• Ability to quickly learn new systems, processes, and technology
• Experience with Project Management tools and methodology a plus