At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first, highly collaborative culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, and the drive to make an impact for our clients.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

West Monroe’s OneCX Approach

At West Monroe, we collaborate across practices and offerings. Within our Customer Experience (CX) practice, we take a OneCX approach by delivering offerings to our clients that are not built in a silo, but are more transformational across teams and capabilities. CX team members get the opportunity to transform our client's customer experience journey through multi-disciplinary solutions including High Performance Contact Center, Salesforce (CRM), and Strategy. As a new hire, you’ll gain exposure to other non-core areas within CX, while continuing to build depth and expertise within your specialty.

Ready for the next step on your career journey?

West Monroe is hiring a Senior Salesforce Consultant to join our growing Customer Experience Practice in our New York office. You will participate in business process due diligence, gathering requirements, designing solutions, creation and documentation of end user requirements of new and/or existing customer application implementation projects and implementing configurations. You will create, document and test system interface specifications and client business processes. In this role, you will be creating and maintaining system-related documentation, such as business requirements, user guides, process flows, configuration worksheets, project binders, status reports, etc. with all pertinent project information. Lastly, you will assist in the on-time, on-budget, high quality delivery of Salesforce.com solution implementations.

What will you be doing?

Meet with clients to determine business and functional requirements Assist in re-engineering business and system processes around Sales & Marketing, Customer Service, Customer Self-Service, and Partner Channel Management Perform configuration and customization of the Salesforce.com platform Participate in and/or lead efforts to develop and execute testing, training and documentation Facilitate effective change management programs within the client organization including creating and administering communication plans to promote end-user adoption Act as a user advocate to ensure overall system usability and adoption Participate in the sales cycle as needed (solution definition, pre-sales, demos, estimating and project planning) Produce tangible deliverables (requirements specifications, design deliverables, status reports, project plans)

What you need to bring to the table

4+ years of experience working for a consulting firm or a professional services division of a software company in a business analyst / consulting role is preferred Experienced candidates must have 3 + years of hands-on experience working on the Salesforce.com platform or will be considered for depth on other CRM software packages (Microsoft CRM, SAP CRM, Saleslogix, Oracle On-Demand, or similar) Candidate should have direct experience working on CRM projects for middle market companies Excellent organizational, verbal, presentation/facilitation and written communication skills Ability to work well with people including project stakeholders and project team members Proactive desire to continue to broaden and deepen business and consulting skills Ability to work both independently and within a team environment backed up by strong communication skills Bachelor’s degree preferred, or equivalent experience requiredCandidates must be eligible to work in the Unites States without limitation

Ready to get started? Join our team and make an impact.

Senior Salesforce Consultant

1700 Broadway, Suite 1400
New York, New York, 10019
United States

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first, highly collaborative culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, and the drive to make an impact for our clients.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

West Monroe’s OneCX Approach

At West Monroe, we collaborate across practices and offerings. Within our Customer Experience (CX) practice, we take a OneCX approach by delivering offerings to our clients that are not built in a silo, but are more transformational across teams and capabilities. CX team members get the opportunity to transform our client's customer experience journey through multi-disciplinary solutions including High Performance Contact Center, Salesforce (CRM), and Strategy. As a new hire, you’ll gain exposure to other non-core areas within CX, while continuing to build depth and expertise within your specialty.

Ready for the next step on your career journey?

West Monroe is hiring a Senior Salesforce Consultant to join our growing Customer Experience Practice in our New York office. You will participate in business process due diligence, gathering requirements, designing solutions, creation and documentation of end user requirements of new and/or existing customer application implementation projects and implementing configurations. You will create, document and test system interface specifications and client business processes. In this role, you will be creating and maintaining system-related documentation, such as business requirements, user guides, process flows, configuration worksheets, project binders, status reports, etc. with all pertinent project information. Lastly, you will assist in the on-time, on-budget, high quality delivery of Salesforce.com solution implementations.

What will you be doing?

• Meet with clients to determine business and functional requirements

• Assist in re-engineering business and system processes around Sales & Marketing, Customer Service, Customer Self-Service, and Partner Channel Management
• Perform configuration and customization of the Salesforce.com platform
• Participate in and/or lead efforts to develop and execute testing, training and documentation
• Facilitate effective change management programs within the client organization including creating and administering communication plans to promote end-user adoption
• Act as a user advocate to ensure overall system usability and adoption
• Participate in the sales cycle as needed (solution definition, pre-sales, demos, estimating and project planning)
• Produce tangible deliverables (requirements specifications, design deliverables, status reports, project plans)

What you need to bring to the table

• 4+ years of experience working for a consulting firm or a professional services division of a software company in a business analyst / consulting role is preferred
• Experienced candidates must have 3 + years of hands-on experience working on the Salesforce.com platform or will be considered for depth on other CRM software packages (Microsoft CRM, SAP CRM, Saleslogix, Oracle On-Demand, or similar)
• Candidate should have direct experience working on CRM projects for middle market companies
• Excellent organizational, verbal, presentation/facilitation and written communication skills
• Ability to work well with people including project stakeholders and project team members
• Proactive desire to continue to broaden and deepen business and consulting skills
• Ability to work both independently and within a team environment backed up by strong communication skills
• Bachelor’s degree preferred, or equivalent experience required
• Candidates must be eligible to work in the Unites States without limitation

Ready to get started? Join our team and make an impact.

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West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.