Service Cloud Junior Business Analyst(Salesforce Admin)

JOB DESCRIPTION
We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

You are Salesforce Admin 201 certified.
You can write clear, complete functional specifications and system use cases for business requirements and high-level design documentation.
You have the ability to communicate and translate business requirements effectively between functional areas and technical teams.
You will participate in the project planning process and lead the full application lifecycle from design to development, testing, and deployment.
You have the ability to analyze new ideas and change requests to determine potential solutions and prioritize based on business objectives, added value, and existing requests within the portfolio.

Position Overview

Responsible for eliciting business, functional and technical requirements to define software configuration and development. Research industry best practices to help deliver scalable and configurable software. Drive process discussions with business subject matter experts and stakeholders. Facilitate business process improvement. Document use cases, user stories, requirements, and process flows.

Role Responsibilities

Serves as an administrator for the Salesforce Service Cloud platform, supporting over 1300 internal users within our Services organization.
Executes routine administrative tasks such as user access, basic platform configuration system changes and end user production support.
Review production support queue tickets, trouble shoots and solve.
Works with stakeholders to extract requirements on an enhancement request, translate them into technical solution within the Salesforce platform and the execute the build in the platform via configuration changes.(e.g. modify page layouts, picklist values, workflows, process builders, etc…).
Work with various users conducting UAT testing of new enhancements and sign-off.
Build POC’s for future platform functionality.

Perform impact analysis to data and systems resulting from new projects, enhancements, and production support.
Provide subject matter expertise to recommend appropriate business process solutions to new requirements based on best practices for Salesforce.com usage and functionality.

Basic Qualifications

Bachelor's Degree from an accredited university.
1-2 years of Systems Management experience preferably on the Salesforce.com platform.
Salesforce ADMIN 201 certification

Preferred Qualifications

Will work cross functionally with internal teams and Salesforce.com to ensure all business needs are met, stakeholders are kept informed on latest status updates and new system changes, and build and maintain relationships.
Prioritize assigned issues based on business impact. Troubleshoot and identify root cause of production support issues and collaborate with technical teams for resolution.
Administer user profiles and permissions and perform complex data analysis and routine maintenance.

LI-LS17 Fort Lauderdale, FL

What you’re looking for:Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re an engineer, we’ll give you plenty of ways to test your skills on cutting edge technology. We want employees to do what they do best, every day.
Be bold. Take risks. Imagine a better way to work. If this sounds like you then we’d love to talk.

Functional Area:

Business Analyst

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.
Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.
Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html
Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.
If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.