Job Title: Service Cloud Voice Architect

Location: San Jose, CA

Note: The immediate need is an Architect who has a Service Cloud certification as well as a service cloud voice accreditation.

Job description:

Responsibilities include:

· Participating in business process discovery and producing detailed functional design documents to match customer requirements.

· Leading major Salesforce implementations, ensuring executives and stakeholders are aware of outcomes and status.

· Leading teams of Salesforce architects, developers, administrators, and business analysts to determine the most appropriate technical strategies and designs to meet client needs.

· Providing oversight to Salesforce Administrators and Developers to ensure their work

· meets solution requirements.

· Communicating technical concepts and breaking down complex business problems into easily understood communications to internal and external partners, including sharing best practices with clients throughout the duration of projects.

· Managing client expectations and maintaining communication throughout the course of projects, including acting as an escalation point for risks and issues to project teams and client management.

· Demonstrating broad solutions leadership, impacting significant solution direction, and exerting influence outside of the immediate team.

· Becoming a trusted partner and advisor to clients by serving as a subject matter expert on Salesforce technology and business process best practices.

· Establishing and building rapport with clients by using your consultative mindset to identify areas of future business.

· Maintaining Salesforce certifications across the platform.

What You Bring to the Team:

· First and foremost, a passion for Salesforce and helping clients succeed!

· Four years experience minimum in a consulting environment.

· Minimum of Salesforce.com Administrator, Advanced Administrator, Sales Cloud, Service Cloud, and Platform App Builder certifications, plus advanced experience with Salesforce configuration. Salesforce App Developer certification, and/or certifications in Pardot, CPQ, FSL, or other certifications are very strong pluses.

· Demonstrated ability to successfully lead business requirements discovery and convert findings into solution documentation and designs.

· Ability to balance multiple projects simultaneously and autonomously, managing your time, and making judgments that are in the best interest of the client and Cloudforia.

· Exceptional presentation and communication skills.

· The unrestricted right to work in the US without requiring sponsorship.