• Lead business analysis process with the customer where information about business process and concerns are gathered from key internal business stakeholders and best practice guidance is provided
• Design business applications based on feedback from product management, stakeholders, and customers, in which extensive experience and best practice knowledge is applied
• Ensure all solutions are developed and documented in a manner that allows for ease of maintenance by our support team
• Compose documentation outlining requirements for building the business application with minimal oversight from team members
• Present documentation on business analysis and solution requirements to key business stakeholders for validation, buy-in and approval
• Design, prototype, build and configure solution with minimal oversight from team members and according to best practices.
• Test business applications and ensure performance is optimal and resolve any issues; advise business customer on testing practices
• Compose training materials and conduct training sessions for end users, with minimal oversight from team members
• Develop and distribute project plan; manage to project timelines and manage scope with guidance from team management
• Identify, review and evaluate team identified enhancements to product functionality; escalate appropriate enhancement requests to evolve software
• Identify third-party product enhancements or defects; contact vendors of third-party products to communicate product enhancements or defects
• Transition key information to application support team to ensure continued successful support of internal business customer
• Provide guidance to other team members

• Bachelor's degree
• Experience administering Salesforce, including all declarative functionality
• Salesforce CPQ Experience and Apex development required
• Significant experience in business processes and software solutions of one or more of Hyland Software’s business units
• Significant experience in business analysis and documenting functional requirements
• Significant experience configuring and implementing a technical solution
• Significant experience with assigned business applications
• Able to thrive in a fast paced, deadline driven environment
• Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
• Strong at investigating situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
• Strong collaboration skills, applied successfully within team as well as with other areas
• Demonstrated ability to appropriately manage project scope, compact project timelines and set customer expectations appropriately
• Able to effectively manage a consistent customer-oriented project workload; effectively communicates project delays to management team and proactively seeks additional customer project work
• Demonstrated ability to successfully lead projects and internal initiatives
• Up to 5% travel time required
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at [email protected].

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.

Find out more by going to https://www.hyland.com/en/careers/life-at-hyland.

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.