If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

As a Salesforce Administrator on the Nationwide Salesforce P&C Thought Leadership team, you'll work across the P&C organization to help manage the P&C Salesforce instance which supports over 1,300+ users across the US. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Responsibilities Of The Salesforce Administrator Include

• Work closely with Nationwide’s P&C stakeholders and various technology teams (Delivery, Development, Product Managers, etc.) to define and implement scalable and sustainable technical solutions using the Salesforce technologies.
• Participate in gathering technical requirements with key client stakeholders
• Manage users, data, and security (roles, profiles, permissions, role hierarchy, etc.)
• Build/development of reports, dashboards, and workflows
• Continuing design and deploy innovative solutions via configuration of Sales Cloud to fit business needs adhering to current IT governance processes
  
  

The Preferred Candidate Will Also Have

This highly technical role will require Salesforce Admin 201 certification [Advanced Salesforce Admin (301) certification is a plus]. If the selected candidate has not yet obtained that certification, they will need to complete certification training and exams within 6-12 months of starting in this role.

• Knowledge of Process Builder and Visual Flow to create robust Salesforce Automation
• 3 - 5 years’ experience in Salesforce CRM administration, supporting large-scale implementations
• Understanding of Salesforce reporting
• Requirements documentation (including user stories, use cases, and informal modelling)
• Salesforce Lightning experience
• Agile development process knowledge/experience
• Experience with Data loading and data extraction using Data Loader.
  

The compensation grade for this role is F3.

Colorado residents: Email [email protected] for salary information.

Job Description Summary

Acts independently or as a member of a team responsible for providing business process modeling competency. Participates in ongoing process modeling, analysis, and design efforts. Provides basic business performance management, organizational design, and business risk management capabilities to formulate pragmatic, forward facing, and actionable business transformation plans. Devises and/or modifies procedures to solve simple to moderate business problems by innovative application of technology. Requires sound understanding of business processes, systems, organizational structure, and industry requirements. May use the agile operating model or work as part of an agile team in achieving goals and objectives.

Job Description

Reporting Relationships: Reports to Manager/Director

Duties

• Partners with management and peers to transform their businesses through the strategic application of people, processes, and technology.Participates in strategic planning process for his/her department by identifying complexities, dependencies, and redundancies in the business model.
• Participates in business process analysis/design, stakeholder needs assessments, and cost/benefit analysis in an effort to align information technology solutions with business strategies and directions.Participates in the planning of business-specific technology plans.Consults with functional groups within IT and internal business clients to develop short- and long-term business transformation plans.
• Develops and implements new business processes or modifications to existing processes and procedures.Acts as an internal business product and process consultant responsible for communicating to customers, management and external sources.
• Identifies the critical elements of a business process that need to be monitored and managed.Reports performance in a way that generates a balanced and rational response from senior and junior management.
• As a team member, participates in analysis and design of organizational structures, roles, responsibilities, governance, staffing, and sourcing to support business goals, strategies, and process architecture.Provides significant contribution in executing department level change such as change in business model, restructuring operations, new technologies, re-engineering, etc.
• Trains customers on business, technological, societal, and environmental trends to support strategies for improving business performance with particular emphasis on emerging business practices, technologies and methodologies that are applicable to the insurance and financial services industry.
• Facilitates strategic projects involved in evaluating and researching new and existing products, procedures and/or workflow needs associated with business systems for the company.Evaluates new IT developments and evolving business requirements and recommends appropriate systems alternatives and/or enhancements to current systems.
• Assists in the development and implementation of compelling business cases to accomplish business objectives.Assists with the identification, assessment and mitigation of business risks associated with the current operating model and/or desired target state operating models.
• Performs all other duties as assigned.
  

Direct Reports: None

Education: Undergraduate studies in business, insurance, mathematics, computer science or related field is preferred.Prefer degree or professional insurance coursework.

Knowledge: Demonstrated knowledge of standards, best practices, methodologies, and frameworks associated with the insurance/financial services industry, business process management, and the IT discipline.Must have sound knowledge of a wide variety of tools, concepts, and techniques of business process modeling, analysis, and design.sound knowledge of emerging industry, competitor, customer demography, regulatory, and market trends as they relate to insurance, reinsurance, and related financial services industries.Sound understanding of new technologies and developments in the technology industry and their application to the Nationwide environment.Thorough knowledge of the systems development life cycle.Sound knowledge of project management concepts and techniques are required.Thorough knowledge of facilitation, performance management, organizational design, and organization change management.

Experience: Five plus years of progressive experience in business consulting and analysis involving business process analysis and design, performance improvement, problem solving, planning, coordinating and organizing.Project management experience is preferred.Experience with process re-design methods (e.g., Agile, BPR, Six Sigma, TQM) and tools (e.g., Popkin, Proforma, IDS Scheer, Computas, MEGA).

Skills: Must have the ability to manage large or complex projects.Must have the ability to analyze and design organizational structures, roles, responsibilities, governance, staffing, and sourcing.Demonstrated ability to steer organization-wide change such as change in business model, restructuring operations, new technologies, mergers, major collaborations, etc.Must have the ability to develop and apply innovative approaches to business problems and opportunities.Must have strong project and process management skills.Must have the ability to lead effectively in an environment of change and ambiguity.Must possess strong verbal and written communication skills to interact with agile teams and all levels within the company as well as external parties.

Staffing Exceptions to the above Minimum Job Requirements must be approved by the:Director and Human Resources

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment; extended and/or non standard work hours as needed.

ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.