Sr. Salesforce Business Analyst

• Proven strength in interpreting customer business needs and translating them into application and operational requirements.
• Excellent communicator with ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner
• Excellent analytical and problem solving skills.
• Excellent organizational skills. Excellent understanding of business process.
• Strong experience with software development methodologies such as Agile, SCRUM, Waterfall, etc.
• Proven ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks.
• Proven ability to easily adapt to changes in processes, procedures and priorities.

• Salesforce Service Cloud Admin experience such as developing reports, validation rules, workflows and pick lists
• Black Knight Mortgage Servicing Platform (MSP), experience mapping to MSP Web Services and Bulk Data Extract (BDE) a plus
• Proficient with Jira and Confluence
• Authoring of structured query language (SQL) scripts
• Web service concepts and ability to test web services and interpret responses
• Understanding of testing concepts through the software development lifecycle (unit, performance, regression) and capability to write test cases and test plans.

• Responsibilities The Sr. Business Analyst will manage the Salesforce Enhancement Workstream for Flagstar's Performing Servicing Team.
• Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
• Validate development matches the business expectations before moving items to QA monthly.
• Understand the upstream and downstream effects of the enhancement that are being made both from the business process perspective and technology.
• Facilitate UAT with the Business Units prior to Monthly Release.
• Coordinating communication between different development disciplines, Salesforce, Java, Enterprise Data Warehouse and IT Operations.
• Facilitate monthly priority meeting with business leaders to review requests and stack rank prioritized requests.
• Manage the request in take process and properly set Business Unit expectations.
• Facilitate daily scrum meeting with Developers and Salesforce Admins.
• Collaborate with other IT Teams and Business Units with an interest enhancements made by the Workstream.
• Some Salesforce report development and data loading.