ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated Sr. Salesforce Developer to support upcoming needs.

The Team:

The FDA Digital Services Center provides PaaS and SaaS offerings to the FDA and its offices with a focus on delivering modernized, quality, software, as well as hosted services. The DSC works with multiple vendors to host applications and provide a platform utilizing industry best practices and standards. The DSC offers support services in the form of helpdesk support, application development support, and advisory support for the FDA offices.

Responsibilities and Duties:

• Reviewing and Responding to Incident Tickets utilizing a ticket tracking tool (ServiceNow) and following up to completion.

• Providing support for hosted applications that includes monitoring logs, deployment support, and responding to questions

• Troubleshooting platform related issues related to hosted teams using the platform.

• Developing administrative salesforce tools and functionality for the platform

• Monitoring activity in Production and lower environments

• Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements

• Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs

• Manage the process of implementing improvements and new functionality in SFDC application

• Deliver support and solutions for break/fix issues

• Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions

• Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.) and development

• Ability to support Salesforce.com configuration tasks such as field/page updates, workflows, automated approvals

• Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions

• Monitor Salesforce.com usage for compliance

• Maintain security for Salesforce.com data

• Interface with business analysts and technical staff and be responsible for delivering complete work products

• Implement App Exchange platforms

• Research integration issues and work closely with team members on operations and development staff

• Research and development of new Salesforce.com prototypes and applications

• Research and keep current on force.com technologies and communicates trends and future needs from a business perspective

• Perform maintenance and troubleshooting of applications

• Build client trust and respect, establish client relationships, and develop rapport with client

• Participate and engage in all team meetings

• Document best practices and operational procedures

• Facilitate continuous improvement within the environment

• Must be able to obtain Public Trust Clearance

• U.S. Citizenship or Green Card required due to government contract

Required Experience, Skills and Qualifications:

• 3+ years of Application Development and support, preferably in a consulting environment

• Ability to communicate well and lead the team

• Must have historical and proven knowledge and practical application of Visualforce, APEX programming, Force.com APIs, and Web Services

• Experience with database software, Platform as a Service solution

• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce.com

• Ability to work on multiple tasks and deliver results with aggressive timelines

• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision

• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face)

• Ability to speak and write English fluently, and can produce high quality technical documentation and analysis

• Take initiative to recommend process improvements and demonstrate creative thinking

• Demonstrate self-motivation and the ability to grasp concepts quickly

• Demonstrate sharp, analytical, problem solving, and decision making skills

• Knowledge of Agile methodologies

Preferred Skills:

• Salesforce Advanced Developer certification is highly preferred

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement .

DC Remote Office (DC99)