We are a successful and fast growing software company headquartered in San Jose, CA. We are a team of wildly skilled creatives with a lot of range who love to take on big challenges for the chance to reap even bigger successes.

We are looking for a talented Senior Salesforce Integrations/Business Systems Manager to implement and maintain our internal tools and help optimize our internal sales operations. You will be a very valuable member of our team, helping the company achieve its sales targets and ambitious growth plans.

An ideal candidate will bring a strong skill set in defining and documenting business requirements, including those that pertain to current state and future state of our Sales and Business. We need someone with a very high competency in program management. We are looking for someone with 5+ years of experience implementing Salesforce in one or several B2B SaaS companies. They will also need to have experience with other business systems that influence sales (marketing tools like Marketo/Act-On, chat tools like Acquire/Intercom, sales productivity tools like Outreach/Salesloft, targeting tools like Linkedin Salesforce Navigator).

We are looking for someone who should be technical enough to understand / drive integrations between different systems. They should have a good understanding of what's commonly used by SaaS companies currently and pros/cons for the different vendor offerings.

Reporting to the Sr. Director of Product Management, this position will have a strategic contribution to the efficiency of the various sales teams (pre-sales and customer success).

This is a full time, permanent position and you must be able to work in our office in San Jose once the office reopens.

--Candidates with a completed questionnaire will be reviewed first--

What You Will Be Doing

• You will own our company's Salesforce instance including overall architecture, processes, and integrations with other systems
• You will continually improve internal use of Salesforce including automating processes, identifying areas for improvement, and enabling the sales organization for hyper growth
• You will be evaluating and managing vendor relationships
• You will maintain Salesforce data and reliability
• You will facilitate change management efforts in delivering tools training to enable adoption of new tools and workflows by the sales teams
• You will lead cross-functional technical projects with Sales, Marketing, Finance, and Product Management teams, including requirements gathering and business justification as well as overall governance of projects and initiatives
• You will establish data management policies, including setting up necessary processes and tools and maintain and monitor data quality through systems
• You will coordinate with third-party vendors to manage implementation and associated legal, compliance, security, and contracting processes
• You will architect, refine and document a streamlined, efficient and accurate process for Master Data Management (MDM) around business data through our connected systems
  

What You Need for this Position

• Bachelors Degree
• 5+ years experience of directly relevant experience in B2B sales or marketing operations and/or information technology roles
• 5+ years of experience in CRM strategy and/or CRM and integrated tools implementation leadership
• Deep understanding of marketing operations and how to leverage Salesforce to increase SaaS subscriptions, renewals, upsells and reduce churn.
• Demonstrated ability to deliver on Salesforce project requirements under short time deadlines within Salesforce instances of at least 50+ users
• Experience implementing and managing large Salesforce projects such as transitioning to Salesforce Lightning and scaling lead routing solutions
• Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data
• Excellent and proven project management and communication skills
• Proven track record implementing and/or managing cloud-based CRM applications and CRM integrated tools and applications
• Strong analytical skills
• Experience supporting an inside sales team of SDRs/Account Executives using Salesforce Sales Cloud as their primary CRM, including optimizing user experience to reduce overall sales process friction
  

What's In It for You

• Competitive Salary
• Excellent Benefits
• Meaningful Equity
  

So, if you are a Sr. Salesforce Integration Tools Manager with B2B experience, please apply today!

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Rachel Reid - Lead Recruiter - CyberCoders

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