Sr. Salesforce Systems Analyst - Spectrum Enterprise
Charlotte, North carolina
POSTING DATE
2020-09-14 00:00:29
2020-09-14 00:00:29
COUNTRY
United states
United states
RELOCATION PROVIDED
No
No
REMOTE WORK?
No
No
Job details »
At a glance:
- Are you a detail-oriented business professional skilled in analyzing operational data and providing recommendations for improvement?
- Can you commit to a leadership position meeting business needs and empowering end users?
- Do you desire a competitive salary with lucrative benefits and a focus on professional development?
Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Senior Salesforce Systems Analyst, you accelerate growth by using your expert understanding of our business processes and systems to improve the client experience. You are experienced with configuration work on common Salesforce enhancements. You are passionate about achieving company goals through the design, development and implementation of application and reporting solutions to address critical business needs. You excel at analyzing business issues and utilizing data from various sources. You have a keen ability for identifying multiple paths through the organization pointing out opportunities for improvement.
You empower senior leadership and end users to meet business goals across multiple operational areas by recommending solutions for identified business issues. You serve as the liaison between Business Analysts and the technical solution providers, such as Engineering, IT and third-party vendors. You flourish in an office environment providing consultation and interpretation of operational data for teams throughout Spectrum Enterprise. You report to the Senior Manager, Business & Application Analysis Operations for goals, guidance and assistance.
Position benefits:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Senior Salesforce Systems Analyst, you accelerate growth by using your expert understanding of our business processes and systems to improve the client experience. You are experienced with configuration work on common Salesforce enhancements. You are passionate about achieving company goals through the design, development and implementation of application and reporting solutions to address critical business needs. You excel at analyzing business issues and utilizing data from various sources. You have a keen ability for identifying multiple paths through the organization pointing out opportunities for improvement.
You empower senior leadership and end users to meet business goals across multiple operational areas by recommending solutions for identified business issues. You serve as the liaison between Business Analysts and the technical solution providers, such as Engineering, IT and third-party vendors. You flourish in an office environment providing consultation and interpretation of operational data for teams throughout Spectrum Enterprise. You report to the Senior Manager, Business & Application Analysis Operations for goals, guidance and assistance.
Position benefits:
- Competitive Salary with Bonus
- Health, Vision and Dental Insurance
- 100% Company Match 401(k) up to 6%
- Company Funded Retirement Accumulation Plan for an additional 3%
- Education Assistance
- Pretax Child Care Spending Account
- Paid Holidays, Vacation Days, Personal Days and Sick Days
- Employee Discount on Spectrum Services Where Available
What you will do:
- Be a compelling member of the Business Analyst team by actively and consistently supporting all efforts to simplify and enhance the client experience.
- Spearhead process improvements by producing detailed analyses and documented recommendations and leveraging new technologies and capabilities.
- Increase efficiency, improve employee satisfaction and reduce costs by designing and implementing reporting and application solutions.
- Drive process improvements by gathering, analyzing, refining, validating, documenting and maintaining complex system requirements for all revenue generating activities.
- Anticipate the factors that could be impacted by new products, services, processes or support technologies through an in-depth analysis of inter-dependencies, system requirements, risks and risk mitigators.
- Ensure project compliance by defining, documenting, implementing and tracking related system rules and configurations.
- Support Database Administrators (DBAs) and Developers during system configuration and deployment by translating functional specifications into systems and technical specs and maintaining a library via Change Management processes.
- Improve operations by creating and maintaining a library of test cases to document business and system requirements.
- Serve as a liaison between Business Analysts and OSS, Billing, third-party vendors, DBAs, Developers, Integrators and other teams.
Required keys for success:
- Five years of Salesforce administrator experience
- Five years of business and systems analysis experience
- Three or more years of project management experience
- Three or more years of telecommunications experience
- History of analyzing and interpreting data to quickly identify business impacts and opportunities for improvement
- Proven ability to define key performance indicators and metrics
- Confident when documenting, preparing and conducting data-driven presentations
- Deadline-driven with the ability to make decisions and resolve issues while managing multiple projects simultaneously
- Effective prioritization and organizational skills that can show sound judgment and initiative to accomplish job duties
- Cross-functional management skills with the ability to motivate others
- Knowledge of process and project management and general accounting and billing procedures
- Proficient in Microsoft Word, Excel, PowerPoint and Visio
- Fluent in written and spoken English communication with all levels of an organization
How you will stand out from the crowd:
- Two or more years of Salesforce configuration experience
- Salesforce administrator certifications
- Salesforce lightning experience is a plus
- Bit-bucket and visual studio code experience is a plus
- Bachelor’s Degree in computer science, business administration or a related field, or an equivalent combination of education, training and experience (required)
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