You’ll only need to spend a short amount of time with anyone at Zen and you’ll experience the vibrancy, energy and sheer passion that sets us apart, keeps us together and makes us stronger. This powers everything we do, it gives us focus, helps us to do the right thing and drives the excellent service we deliver to our incredibly loyal customers every single day.

Zen was born in 1995 after a conversation in a Rochdale pub between founder Richard Tang and his brother. Since then we’ve grown from strength to strength and are the UKs largest Internet provider, offering a full range of data, voice, hosting and infrastructure services to homes and businesses across the UK, as well as providing business-grade broadband, Ethernet and data services for a wide range of large business and corporate customers.

We’re also extremely proud of our achievements… we’re listed as a Sunday Times 100 Best Companies To Work For 2020, PC Pro’s Best Internet Service Provider for 16 consecutive years, the UK IT Industry Award for Services Company of the Year, a UK Customer Experience Silver Award for Technology & Telecoms, and the company is a multi-time Which? Recommended Provider for Broadband Services.

Whilst things have changed over the years, Richard's people-first approach to business, and his commitment to creating a company that is both ethical and profitable, will always remain!

Our ethos is built around our highly empowered people, who work together and roll up their sleeves to make things happen - if this sounds like you and you think Zen is somewhere you’d like to excel your career, we’d love to hear from you!

Overview

The Systems Administrator (Salesforce) role forms part of the Platforms team within the Technology Department at Zen Internet.

Responsibilities include the delivery and support of business applications and functionality on the Salesforce platform (CRM, Sales Cloud, Service Cloud, Marketing Cloud and CPQ) for Zen Internet.

Additionally, you will proactively work with business users to help improve the overall effectiveness and efficiency of the Zen’s Salesforce platform.

Key Responsibilities

Interacting daily with stakeholders to understand and evaluate business processes and key requirements, proactively working to resolve issues
Applying knowledge of Salesforce functionality and configuration to meet customer needs and requirements
Salesforce Subject Matter Expert - acting as the bridge between the Business and technology functions
Work with Business Analysts, Product Owner and Project Managers to ensure that the analysis of business needs, the subsequent requirements/ user stories and business processes are clearly understood and captured
Identifying options for potential solutions and assessing them for business suitability
Work with Senior members of the team to ensure that the design of proposed solutions is in line with best practices and design guidelines
Adhering to Salesforce system administration guidelines and standards. Configuration and build conducted in line with agreed best practices and processes
Hands on configuring, administrating and controlling solutions via the Salesforce platform
Proactive platform monitoring and alerting (including licenses, certificates, api limits, data storage, backups, archiving, availability, performance, emails functionality) - allowing early identification of potential and actual platform issues
Management and appropriate escalation of any platform issues
Responsible for understanding latest technical and functional developments in Salesforce (new features and releases)
Capturing customer insights and feedback to improve Salesforce effectiveness

Skills & experience

Excellent understanding of Salesforce technologies, platforms, tools, apps, data management and functionality
Salesforce Certified Administrator (required)
Hands on Salesforce configuration experience (Service Cloud, Sales Cloud, Marketing Cloud)
Experience collaborating with multiple teams to coordinate work and resolve system issues in an Agile/ Scrum environment.
Knowledge of Vlocity (desirable)
Comfortable interacting with people at various levels of the organisation
Strong analytical and problem-solving skills
Ability to effectively prioritise and escalate issues as required
Excellent written and verbal communication skills
Good interpersonal skills with the ability to manage expectations and explain detail in both a technical and business friendly way
Detailed, organised, and results-oriented
Excellent planning and negotiating skills
Takes initiative and good level of self-confidence
Ability to multi-task and perform effectively under pressure
Ability to work effectively in a fast paced Agile environment
Experience of incremental and iterative delivery of business value

Our Benefits Package includes:
6 month salary reviews
Private Medical Healthcare Scheme
Pension Scheme
25 days Annual Leave (with option to buy/sell 5 days)
Bonus (based on company performance)
Free Broadband
Travel Loan and Ride2Work Schemes
Subsidised Onsite Nursery
Subsidised Onsite Restaurant
Summer & Christmas Parties