Position Overview : The job incumbent will provide guidance, in the process of defining, designing, implementing and sustaining optimal solutions in the managed package software (FieldFX-Salesforce) solution's functional development and support, with respect to the electronic dispatch and field/work ticket business processes. Key outcomes and responsibilities include functional design, configuration, documentation, testing, training and support of company-wide FieldFX capability to ensure consistent fit, functionality, utilization and control.

This is a non-safety sensitive position.

Reports to : Director, Enterprise Applications

Directs Reports : None

Major Duties

• Analyzes and evaluates existing business functions and processes related to field work tickets, price books, field dispatch and associated analytics.
• Interacts with functional process owners and users to identify, define and document operational needs and objectives, current operational procedures, problems and business requirements
• Execute planning, analysis, design, configuration, development, integration, maintenance, system upgrades, and enhancements associated within Liquid Frameworks Field FX (Salesforce platform)
• Interacts with users to interpret and clarify functional configuration details and process change requirements involving Field FX modules (Salesforce platform)
• Performs functional configuration tasks for Field FX modules to satisfy requests from end users for fixes, changes, and enhancements
• Performs unit and integration testing and troubleshoots problems with the Field FX modules after release strategy changes and/or upgrades and other functional configuration changes have been created and makes changes in configurations to resolve errors
• Acts as a liaison between departmental end-users and 3rd party developers in the analysis, design, functional configuration, testing and maintenance of Field FX modules to ensure optimal system performance
• Tracks and documents changes in functional and business specifications and writes detailed procedures that can be easily understood by end-users
• Identifies opportunities for improving business processes in partnership with process owners and management through Field FX and associated information systems
• Provides technical assistance in training, mentoring, and coaching professional and technical staff on matters related to assigned area
• Complies with Corporate IT processes for ITIL management (Incident and Change Management), General Controls and Information Security
  
  

Required

Qualifications and Skills

• Bachelor's Degree in Management Information Systems, Computer Science, Business Administration, or related fields
• 3 - 5 years' experience configuring and/or supporting Salesforce platformed applications
• Subject matter expertise in the respective business discipline and related business processes supported, as well as expertise in the use and support of related Field FX modules, methods and procedures
• Experience delivering, training and managing mobile devices within field operations
• Experience with functional/business integration between FieldFX and ERP platforms
• Understanding of functional/technical architecture, databases, infrastructure as required for effective use of platform functionality and reporting tools
• Strong inter-personal relationship skills and problem-solving skills
• Demonstrated strong verbal and written communication skills
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Ability to identify/define technology solutions delivering required business capabilities
• Knowledge/skill to objectively assess benefits, costs, and viability of proposed solution options
• Knowledge of business process design and ability to drive process improvement initiatives
• Ability to develop clear, thorough functional design specifications that drive effective solution development
• Knowledge of effective testing practices and methodologies
• Ability to effectively utilize available tools and resources (internal and external) to resolve issues
• Intermediate skills in Microsoft Office applications such as Word, Excel, Visio, and Project
  
  

Preferred

• Experience with Salesforce integration platform preferred; Dell Boomi experience a plus.
• Demonstrated experience in oilfield services & equipment or oil & gas industries
• Experience with multiple-site, full life cycle FieldFX implementations
• Knowledge of system development life cycle methodologies with experience throughout the full project lifecycle a plus
  
  

Physical Requirements

• Long periods of sitting or standing
• Finger agility for keyboarding
• Infrequent light physical effort (i.e. bending, reaching)
• Lift and carry up to 35 lbs.
  
  

Typical Working Conditions And Hazards

• Protected, indoor office environment
  
  

Note

• This is a non-safety sensitive position. However, essential mental alertness requirements, which include the following, are required to be met as part of the essential job functions and must be met by Basic Energy Services applicants and current employees. To be considered and eligible for hire, each and every applicant and employee must:
• Work in a constant state of alertness and safe manner
• Have, display & maintain the ability to perform tasks involving high levels of cognitive function and judgment
• Not be mentally or physically impaired from any cause, that can adversely affect an employee's ability to safely and completely perform the duties of the position
• Have, display & maintain the ability to work in an unfatigued state
• Have, display & maintain the ability to accurately gauge lengths of time and distance
• Have, display & maintain the ability to quickly store and recall instructions in one's short term memory
• Have, display & maintain the ability to concentrate
• Have, display & maintain the ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms
• Have, display & maintain, demonstrated caring, committed and concerned attitude about safety
  
  

If any applicant and/or employee is not able to meet these requirements indefinitely, said applicant and/or employee may not be eligible for employment, re-employment, or promotional opportunities, and may be subject to termination if it is determined that said applicant or employee is determined to be impaired, by following the Company's reasonable suspicion training, and process .

Reach your full potential.
Basic offers interesting and challenging opportunities for dynamic individuals who want to be part of the exciting oilfield services industry. We are an equal opportunity employer that recognizes the value and individual contributions of every employee.

• Highly competitive salaries
• Benefits programs
• Training
• Performance-based financial rewards
  
  

Equal Opportunity Employer/Drug Free Environment