3.6| || Quick Apply |Full-time | Part-time|3 hours ago| Full Job Description Overview: Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Team Overview: The Digital Patient Experience (dPx) Service Line is a newly formed team that manages and supports complex consumer facing web and mobile applications to effectively engage our employees, patients and 3rd party vendors for managing their healthcare activities; anywhere, anytime. Job Overview: This position is within the dPx Support Operations team. You will be a member of a broader cross functional team which is responsible for improving the overall digital experience for patients and clinicians. The ideal candidate is someone that appreciates working within a team and is constantly thinking how to make continuous improvements in workflows and operational process. In this role candidates are expected to be hands-on working alongside the Development Team, Quality Assurance Team, Application Support, Project Managers and Product Owners. This is your opportunity to be part of a fast paced growing team that will make a direct impact in empowering our consumers in the next evolution of healthcare management. Responsibilities: Work under the direction of the Manager to provide technical application solutions for assigned business areas Possess technical knowledge of assigned application technology Work with Business Analyst to understand the customer’s product-specific requirements and configuration Codes, tests, debugs, implements, and documents programs or technical configuration Ensure programs meet technical specifications and standards Interact with Business and clinical representatives during the software build or configuration and testing process Perform technical application configuration and configure /run reports at user request Design and execute unit, system and integration test plans for new developments/releases/reports Maintain technical documentation based on standard operating procedures in support of the assigned application Perform application maintenance activities Assist in resolving support calls or incidents reported by users Identify the common causes of defects, prioritize them and report them to appropriate development team Coordinate with Project Managers to ensure project deadlines are met Participate in focus groups and workshops, attend vendor training and demonstrations Serve as system analyst for the dPx Support operations instance of Salesforce Health Cloud Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks Assist in training of new users, and grow the Salesforce skill set across the organization Qualifications: Academic and Professional Qualifications: BA or BS degree preferred or other relevant combination of training and experience. Experience: 2-5 years of customer and or patient experience. 2-5 years experience in providing technical support and maintenance in assigned product preferred 2-5 years of experience working with consumer facing web and mobile applications desired. Experience working with Salesforce Health Cloud or Service Cloud desired. Experience with Tele-health Services desired. Experience deploying Salesforce Live Chat and Einstein Bot technology desired. Proven ability to design and implement new processes and facilitate user adoption A strong understanding of Salesforce best practices and functionality Experience working with Agile methodology supporting complex applications Must have hands-on knowledge of application support processes which includes but not limited to Incident Management, Release Management and Troubleshooting Must have a strong analytical and problem solving skills Strong interpersonal, verbal and written communication skills to ensure effective collaboration with technical and non-technical team Strong team-building, customer service and presentation skills Travel Requirements: May require local travel May require other travel for business needs Working Arrangements: May require after hours on call support Work is performed in a standard office environment with minimal exposure to health or safety hazards At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance. Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. | Quick Apply