Technical Lead- Salesforce

Company Overview

WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Now, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

Business Unit Overview

WB Technology combines Warner Bros.’ industry-leading technologists and disciplines to ensure global alignment with business strategy and accelerated delivery of innovative technology solutions studio- and industry-wide. From pre-production through archiving, the WBT organization will provide critical business and technology intelligence and services to all Studio business units. WBT manages the Studio’s enterprise systems and solutions, emerging platforms, information security, consumer intelligence, content mastering and delivery, and more.

The Job

Warner Bros. Entertainment Inc. seeks a Technical Lead- Salesforce for the BT&WS: Home Ent, DC Entertainment, Games department. The Salesforce Technical Lead is a well-rounded senior developer with a deep knowledge of the Salesforce ecosystem and Sales Cloud. The role is to develop and support multiple Salesforce based applications and ensure that they deliver the expected capabilities to the business units. With experience leading teams to design and implement standard Salesforce, web-based interfaces and APIs using Java & Apex, web components & services the position will manage the portfolio of applications. In-depth insight into Salesforce and subject matter expertise in a multi-shared-org CRM solution architecture will support a growing business, accomplishing specific goals, and achieving critical outcomes.

The Daily

• Technology Leadership: Lead the operational Sales Cloud CRM applications, working with the support vendors and key stakeholders to manage the backlog, set priorities and define solutions to business challenges.
• Technology Analyst: Develop quality solutions, guiding development teams through Technology analysis, well documented requirements and design recommendations. Provide team oversight during projects, proof of concepts and act as a key liaison across the functional and technical teams during solution implementations. Collaborate with architecture teams to ensure solutions compatibility with WBT and compliance standards.
• Technology Partnership: Work with the WBT Director and Design/Solution Architect to provide high quality solutions that bring quality to the business and statutory or regulatory compliance directives. Promote WB Technology services and capabilities. Understand the market, business priorities and competitive issues and advantages.
  

The Essentials

• Salesforce Certification with 3-5 years of experience with Salesforce Platform:
  • Platform Developer I
  • Platform Developer II
  • Platform App Builder
  • Salesforce Administrator
• 7+ years of experience in implementing and supporting Salesforce system implementations in a multi-shared-org ecosystem.
• 5+ years of experience team(s) responsible for strategic planning, Technology relationship management.
• Experience with design and execution of technology best practices.
• Experience leading cross matrixed teams, local and offshore.
• High-degree of commitment, independence and self-motivation; enthusiasm for challenging work.
• Proven ability to influence cross-technology teams without formal authority.
• Experience in management of major projects including:
  • Multiple simultaneous workstreams and development teams
  • Iterative agile projects with ongoing releases
  • User Acceptance Testing
  • Change Management / Training focus
• Experience in Media & Entertainment Industry.
• Proficiency with 6-7 years of experience with Salesforce Platform.
• 3-4 years of experience with Lightning, Web Components, Apex, Java, Visual Force, Community sites and Complex Security models.
• 2-3 years of experience with Salesforce administration and configuration.
• Strong Expertise in configuring Custom Objects & Fields, Validation Rules, Workflow's, Process Builder, APEX Sharing rules, Flows & Approval Processes & Reports and Dashboards.
• Environment experience including Force.com IDE, SOSL, SOQL and Web Services.
• Experience in deployment/ packaging using Change Sets, Eclipse, Ant scripts & Metadata API.
• 2-3 years of experience in designing and developing Integration Solutions using Web Service API's, REST and SOAP API 's.
• Experience with data loads using Bulk API's.
• Experience with full cycle SFDC implementation, from design through deployments.
• Knowledge of Agile methodology and sprint-based project delivery.
• Ability to work closely with functional team to understand business needs and technical teams to deliver system architecture and code that meets business requirements.
• Ability to guide business assessments with key stakeholders to deliver best in class requirements, documentation that meet technology needs and support targeted growth.
• Ability to guide team(s) to ensure application configurations are of highest standard & meet business needs.
• Ability to help mitigate any potential roadblocks for the teams as well as anticipate potential project related problems.
• Maintaining a productive working environment for the team(s).
• Responsible for obtaining accurate estimates for functional and technical designs, development and testing and training efforts.
• Ability to consistently make timely decisions and balancing systematic analysis with decisiveness, even in the face of complexity.
• Self-motivated and able to work with little supervision.
• Ability to take the initiative to get things done.
• Evokes creative and innovative thinking from team members while helping executing roadmaps, plans, documentation and projects.
• Functional knowledge of the following systems and processes:
  • Salesforce Data Management & Governance best practices.
  • AWS
• Must be able to communicate effectively and tactfully with all levels of personnel, both in person, on the phone or in virtual meetings.
• Must be able to pay close attention to complex detail and understand written and oral instructions.
• Must be able to organize and schedule work effectively.
• Must be able to work well under time constraints.
• Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.
• Must be service-oriented.
• Must be able to work independently.
• Must be able to demonstrate resilience and reset quickly if/when encountering potential setbacks.
• Must be able to work standard hours (9:00 a.m. – 6:00 p.m.) with some flexible hours, including possible overtime, when necessary.
• Must be able to communicate to offshore development team via communication tools.
• Must be able to maintain confidentiality.