Are you a Techno-Functional Salesforce Developer searching for a new opportunity?

An established company in the online insurance industry is searching for a Techno-Functional Salesforce Developer who will be responsible for coordinating with business partners globally and supporting the implementation and maintenance of the Salesforce modules within business systems. The hands-on activities include both day to day support, project management, configuration, project implementation and documentation as required for all regulatory constituents, as well as small projects/enhancements for future business processes. The position will act as a liaison between business users and the development groups, liaise with contract resources, and have the overall responsibility for global business process analysis, design, and system configuration for the supported process area.

This position stands on a permanent full-time basis.

Responsibilities:

• Liaise with the business to identify and prioritize opportunities for continued process improvement
• Facilitate ongoing Steady State business processes for deployed Salesforce solutions and assist the appropriate leadership with conducting regular global status meetings with key business partners
• Develop end to end process documentation utilizing global standard tool sets that serve as foundation for test scripts, training materials and business communications.
• Develop and maintain high-quality and scalable application logic with Apex and SOQL
• Develop and maintain highly interactive UI’s using Lightning Design System, Visual force, JavaScript and JQuery technologies.
• Develop and maintain custom applications using Salesforce.com and integrating salesforce.com with other systems
• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce.com platform
• Assume SFDC Administrative duties including system configuration changes, profile and permission set up, sharing rules, custom formula fields, workflow rules, validation rules, approval processes, data loader, Import Wizard, SFDC Data Export, Workbench etc.
• Maintain and support existing Alex Classes, Alex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based web services, Force.com API, SOQL and SOSL
• Develop and maintain SFDC Customer Community portal for various stakeholders (i.e. Customer Service, Software Support, and Global Hardware Service team)
• Collaborate with the Infrastructure team as needed in order to support, maintain, and extend the existing SFDC CTI and Avaya Cloud integration  
• Ensure test scripts are developed for various levels of testing and/or validation activity
• Overall responsibility for global business process design and documentation, monitoring and auditing of the process
• Partner with 3rd party implementation partner(s) to lead design, configuration, test and deployment of new or enhanced functionality, business flows, and/or modules
• Utilize approved change management processes to document and implement change
• Assist business partners to ensure process documentation is aligned with training materials
• Develop and execute new project work by managing cross functional teams and providing a framework using software development methodology
• Project manage / architect total business solutions to support business process optimization programs
• Responsible for consistently evaluating new functionality opportunities within application to support business process reengineering efforts
• Transition routine support to extended team and ensure its success
• Provide updates to internal teams on progress and project related issues

Qualifications:

• Experience with the Salesforce platform to deliver projects using SDLC and/ or Agile methodologies
• Experience with following: Service Cloud, Communities, Knowledge Base, CTI, and other Salesforce apps and AppExchange packages
• Exposure to customer service business processes and practices.
• Ability to understand and elaborate on business requirements
• Strong analytical and organizational Skills
• Strong relationship development and people management skills in a matrix organization
• Excellent communication skills
• Attention to detail
• Problem-solving aptitude

• MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree required in Information Systems or related field and 5 years relevant experience; or equivalent combination of education, training and experience
• 4 years’ experience SFDC with expertise in Apex, and Lightning component development
• Salesforce Certified Platform App Builder, Developer 1, and Service Cloud Consultant
• Significant experience developing business requirements definitions including user stories
• Experience in Med Tech industry
• Experience with SDLC, Agile and Validation processes.
• Experience in a SOX compliant environment

Job ID: 179852

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