Description

The Manager, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Manager, Technology Solutions works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

Responsibilities

Health Insurance is not known for good experience and that’s what you are here to change. Humana is digitally transforming our Group line of business: changing how we work, re-engineering the way we build products and services, and creating new customer value to compete in a digital world by transforming technology and the way we do business. The Technology Manager, Salesforce & Vlocity, develops integrated software applications based on business requirements. The Technology Manager works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals. This Manager will be supporting the Group Digital Excellence transformation team to build and deploy a new Salesforce Sales Cloud solution at Humana. This Manager will also be providing the overall governance and leadership for the Salesforce org in use on the program (infrastructure readiness, monitors, indicates, security, testing, DevOps).

Responsibilities

The Technology Manager owns, leads, and executes on technology vision and strategy to ensure the technology systems are built to perform and run smoothly. This associate standardizes the quality assurance procedure for software. Oversees all aspects of the Software Delivery Life Cycle (agile). Researches complaints and makes necessary adjustments and/or recommendations to resolve complex software related issues. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department. The ideal candidate will be motivated to break down barriers between IT and business - striving to work differently to deliver solutions on time and in budget. This candidate will model agility, adaptability, and openness to new ways of thinking and operating. This candidate will guide and energize others to embrace new opportunities arising from change and inspire strong organizational performance through periods of transformation, ambiguity, and complexity.

The ideal candidate will have experience with system build and delivery including all layers of an application, it's production support and monitoring, application life cycle management, and management of technical debt. Additionally, the ideal candidate would have experience with Salesforce Sales Cloud and have a history of successful org management with Salesforce.

Required Qualifications

• Bachelor's Degree in Computer Science or related field or equivalent experience
• 6+ years of technical work experience
• Technical work experience with Salesforce CRM solutions
• Extensive experience with software development and demonstrated competency in software architecture on complex technologies with enterprise-wide impact
• Demonstrated competency in coaching agile software teams.
• Proven history to attract, develop and retain engaged software engineering team.
• Demonstrated experience working with cross department leaders to insure software specifications meet customer needs.
• Demonstrated experience working with budgets, contracts, vendors and partners to ensure successful delivery of technology and digital products
• Excellent interpersonal, verbal and written communication skills.
• Ability to see the big picture while focused on short-term objectives.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Master's degree
• Experience with Data Modeling and Data Architecture

Additional Information

#Cloud

LI#Remote

Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

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