3.1| ||Part-time | Temporary | Contract|7 hours ago| Full Job Description Title: Temp Salesforce Contract Support Specialist Location: Troy, MI (Remote) Reports to: GBI Sales Operations Manager The Role: J.D. Power is currently seeking a part-time (32 hours a week) Temp Salesforce Contract Support Specialist, which will be payrolled through a staffing agency. This role will support sales operations activities across the company's portfolio of the global business intelligence industries. The Temp Salesforce Contract Support Specialist will work directly with the following J.D. Power teams: sales, finance, legal, research, product, practice, IT, and marketing. The Impact: As a Temp Salesforce Contract Support Specialist, you will support multiple account executives in multiple industries to help support top and bottom-line financial results that directly impact the J.D. Power's revenue and profitability objectives. Responsibilities: Contracts and Salesforce / CRM Management for multiple service industries Interaction across all departments and Executive level leaders Proactively identifies opportunities for sales process improvement Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement Assist sales management in understanding process bottlenecks and inconsistencies Facilitates an organization of continuous process improvement Directs and supports the consistent implementation of company initiatives Build peer support and strong internal-company relationships with other key management personnel Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in sales operations efforts Qualifications: Education: Bachelor's Degree (preferred) Experience: 2-5 years of experience using Salesforce and/or other CRM platforms Knowledge: An understanding of contract processes and CRM/Salesforce systems are required Previous positions in sales operations are a plus as this experience brings a balanced perspective and inclination for teamwork in achieving corporate goals The Career Opportunity: This role will expose you to all departments of J.D. Power. The position will also allow you to hone your client relations skills. You will broaden your knowledge of sales operations and business development strategies across the entire J.D. Power business portfolio. The Team / The Business: At J.D. Power, we value people who demonstrate the ability to succeed in a fast-paced, collaborative team environment. Reporting directly to the management team in Troy, MI, you are also expected to become proficient with account management tools (i.e. Salesforce). Our Hiring Manager says: "I'm looking for the kind of person who is strong, organized, friendly, and a quick/self-learner who understands the facets of sales operations. Balance is vital in this role as you will work with multiple departments across J.D. Power in a fast-paced environment." J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company's industry benchmarks and reputation for independence and integrity have established it as one of the world's most well-known and trusted brands. Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. EOE/M/F/Vets/Disabled