Title: Assistant Manager - Delivery

Shift Details: General Shift / Day Shift

Work Mode: WFO

Location: Bangalore

Job Description: 

1. Meet all Client Service Level Agreements (deliverables)

2. Ensure the team understands client specific training requirements / needs etc.

3. Analyse performance results of the team and implement process improvements. 

4. Determine appropriate staff levels and implement strategies to ensure efficient operations.

5. Work with support departments to ensure staffing strategies are effectively executed.

6. Hold team meetings on a regular basis with direct reports. 

7. Communicate all process and client updates to direct reports within specific timelines and

keep record for such updates.

8. Act as single point contact for the Team Leaders for all their client and team members

related needs and create a harmonious work environment.

9. Responsible for day-to-day functional supervision of each team, including productivity of the

team, quality %, track absenteeism of the team and encourage team managers to complete

performance appraisal of work group(s) in accordance with the organization’s policies and

applicable legal requirements.

Job Specification:

1. Minimum of 8 Years of Professional and Relevant Experience in Medical Coding with

specialty Home Health.

2. Must have experience in Client and Stakeholder Management.

3. Excellent experience in Team and People Management as well.

4. Must have Coding Certification like CPC/ CCS/ COC/ AHIMA.

5. Any graduate will do.