Job Title: Manager – Operations

Department: Operations

Specialty: Home Health

Location: Bangalore

Experience: 10-15 years

NP: Immediate to 30 days

Shift: General

Job Summary:

We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day

operations of the company. The ideal candidate will be responsible for streamlining processes,

managing a team, optimizing productivity, and ensuring smooth operational execution. This position

demands strong leadership skills, operational expertise, and the ability to drive efficiency

improvements across all operational areas.

Key Responsibilities:

· Operations Management:

o Oversee daily operational activities to ensure efficient and effective operations.

o Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery.

o Identify operational issues and proactively implement solutions.

o Develop and implement operational strategies to achieve short-term and long-term business goals.

· Team Leadership:

o Lead, mentor, and motivate a team of operational staff to achieve goals and objectives.

o Conduct regular team meetings, performance reviews, and training programs.

o Foster a positive work environment and ensure adherence to company policies and procedures.

· Process Optimization:

o Analyze workflows and operational processes, identifying areas for improvement.

o Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.

o Utilize technology and systems to automate and streamline operations.

· Quality Assurance:

o Establish and monitor key performance indicators (KPIs) to track quality and operational standards.

o Ensure adherence to company quality policies and regulatory requirements.

o Resolve customer issues and complaints promptly, ensuring customer satisfaction.

· Cross-Department Collaboration:

o Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives.

o Assist in forecasting and planning to meet operational demands and business needs.

· Reporting & Analysis:

o Prepare regular reports on operational performance, including productivity, costs, and quality.

o Present analysis and recommendations to senior management for strategic decision- making.

Qualifications & Skills:

· Education:

o Bachelor’s degree or a master’s degree or relevant certifications is a plus.

Experience:

o 10-15 years of experience in operations management in US healthcare (Coding).

o Proven track record of managing teams, driving process improvements, and achieving operational goals.

· Skills:

o Strong leadership and team management skills.

o Excellent problem-solving and decision-making abilities.

o Proficiency in using operational management tools and software.

o Strong organizational and multitasking skills.

o Excellent communication skills, both written and verbal.

o Knowledge of budgeting and financial management.

o Ability to adapt to changing business needs and priorities.

· Personal Attributes:

o Detail-oriented with a focus on efficiency and quality.

o Strategic thinker with a hands-on approach to execution.

o Proactive, self-motivated, and results driven.