Role and Responsibilities

• Provide email support by responding immediately to customers in clear, concise, and friendly language. Emails must be grammatically correct and professional, as representing a global company.
• Provide support to team members on their client calls by responding to calls in a clear, friendly, professional, and empathetic manner using modern Customer Service language.
• Facilitate team and take full ownership of resolving issues (including following up with internal teams to resolve them.)
• Periodically train the team for knowledge updation
• Help team members to resolve client queries on all our service verticals.
• Monitor and maintain daily, weekly and monthly performance report of the team.

Skills Required

• Self-disciplined, process oriented and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills - ability to clearly understand and address customer issues appropriately
• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills

Knowledge of all our service domains.