Salesforce - BA  (Sales, Service ,CPQ, Community)

Roles & Responsibilities 

• Work closely with project stakeholders, SMEs in defining project scope.
• Facilitate requirement elicitation sessions & review meetings with Business SMEs, Product Owners & end users & recommend solutions based on salesforce best practices inline with product offerings.
• Impact Assessment of functional requirements through collaboration with cross functional teams.
• Work closely with Architects & E2E designers in determining the technical feasibility of the proposed requirements. Develop Process flows, Wireframes, Swim lanes & functional specification
• Author  Epics, User stories in JIRA, continuous grooming of product backlog ,  supporting them with Mock-ups by configuring Salesforce, Data Dictionary & Process flows for easy understating of the functionality.
• Work closely with business leadership to respond to and proactively identify, challenges that can be solved with system / process improvements.

Skills

• 4-6 years of experience in Salesforce with strong understanding of Sales, Service, Experience Clouds and Salesforce CPQ features and configurations
• Experience in Agile methodology
• Exposure to Integration of Salesforce with third party and inhouse applications
• Hands on experience on tools like JIRA, Lucid Charts, Visio, MS Office suite
• Must have experience of directly working with Clients
• Good to have Salesforce Consultant Certifications

Salesforce - BA  (Marketing cloud)

Roles & Responsibilities 

• Work closely with project stakeholders, SMEs in defining project scope.
• Facilitate requirement elicitation sessions & review meetings with Business SMEs, Product Owners & end users & recommend solutions based on salesforce best practices inline with product offerings.
• Impact Assessment of functional requirements through collaboration with cross functional teams.
• Work closely with Architects & E2E designers in determining the technical feasibility of the proposed requirements. Develop Process flows, Wireframes, Swim lanes & functional specification
• Author  Epics, User stories in JIRA, continuous grooming of product backlog ,  supporting them with Mock-ups by configuring Salesforce, Data Dictionary & Process flows for easy understating of the functionality.
• Work closely with business leadership to respond to and proactively identify, challenges that can be solved with system / process improvements.

Skills

• 4-6 years of experience in Salesforce with strong understanding of Marketing Cloud, Automation Studio, Journey Builder, Email Studio, Social Studio, Customer Journey, Interaction Studio
• Good to have exposure to Sales, Service, Experience Clouds
• Experience in Agile methodology
• Exposure to Integration of Salesforce with third party and inhouse applications
• Hands on experience on tools like JIRA, Lucid Charts, Visio, MS Office suite
• Must have experience of directly working with Clients
• Must have Marketing Cloud Certifications