Perform analysis on the reported incidents, determine the root cause, recommend the appropriate solution.

- Monitor and review the L1 activities

- Should provide real time situational awareness to the Bank’s stakeholders.

- Use and apply learnings from incident and provide recommendation for standardizing the application, network, DB, server etc. configurations

- Develop and implement processes for interfacing with operational teams and other supporting teams

- Triage incidents based on an agreed threat matrix

- Ensure the integration is intact among the GCSOC solutions, other assets

- Design, create and customize the dashboards as per the Bank’s requirements.

- ensure the necessary GCSOC documents like operating procedures, configuration management, Low Level Design etc. are up to date with the changes made in their respective areas.