Perform analysis on the reported incidents, determine the root cause, recommend the appropriate solution.

- Monitor and review the L1 activities

- Should provide real time situational awareness to customer's stakeholders.

- Use and apply learnings from incident and provide recommendation for standardizing the application, network, Database, server, etc. configurations

- Develop and implement processes for interfacing with operational teams and other supporting teams

- Triage incidents based on an agreed threat matrix

- Ensure the integration is intact among the GCSOC solutions, other assets

- Design, create and customize the dashboards as per customer requirements.

- ensure the necessary GCSOC documents like operating procedures, configuration management, Low Level Design etc. are up to date with the changes made in their respective areas.

- The required candidate must be able to understand and communicate clearly to required stakeholders.