At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of AEM.

Role: AEM Production Support Manager

Location:  Hyderabad/ Bangalore /Chennai

Job Description:

• Experience 7- 15 years of Technical Product Support Experience with Large Tech Companies.
• 5 years of development/ technical support experience in Adobe Experience Manager.
• 5 years’ experience in managing people. Experience in hiring, building, and supervising high performance teams.
• Extensive relevant hands- on technical management experience of support/ operations teams and skills troubleshoot, debug, evaluate, and resolve software. Experience in managing 24 7 support/ operations teams.
• Demonstrated experience in supporting Java based applications. Strategic planning backed by data.
• Knowledge of UNIX shell, Databases, Tools, Java, JavaScript. Preferred Qualifications
• Hands- on technical expertise.
• Strong metrics and operational excellence focus.
• Experience in Agile project and scrum management
• Building the roadmap and for ensuring 24*7 operational support for all the services meeting stringent SLAs.
• Hiring, coaching and leading the Support and Operations team.
• Driving continuous improvements in process and operational efficiency
• Lead process- improvement efforts and manage the implementation of both business processes and technical solutions.
• Mentoring, coaching and leading staff engineers.
• Identifying operational tools and driving its roadmap.
• Handle the escalations, effectively communicate with a global audience and participate in calls resolving outages
• Drive innovation and improve the overall efficiencies by reducing operational burden
• Will need to work, drive best practices across cross functional teams

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.