At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of ASG.

Role: ASG Support Lead

Location: Bangalore

Experience: 8+ to 11 years

Job Description:

1. Ensure that the Platform is supported by SRE and are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency
2. Manage application/platform configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary
3. Define, develop and provide an application/platform problem analysis and resolution service for complex application problems in conjunction with the users and application suppliers
4. Manage Tools & Platform and assist users to run their application projects, providing technical and project management input where required
5. Improve application functionality and performance and provide suggestions for system and business improvements
6. Analyse user processes and produce data and process flow diagrams as well as reports and recommendations for improvements
7. The post holder may be required to respond to out-of-hours application support requests.
8. Manage application suppliers
9. Develop procedures and documentation for application support
10. Develop and maintain interfaces, exports and imports, and ensure their smooth running where required
11. System configuration, scripting and new user administration as required

Business Support:

1. Analyse data from systems and produce technical and business reports for consumption by departmental managers
2. Proactively manage data quality in some systems
3. Directly provide user training and training materials and arrange third party training
4. Analyse user processes and produce data and process flow diagrams as well as reports and recommendations for improvements. Work with departments to design and implement more effective business processes
5. Manage interfaces, defined operational system processes and data extracts
6. Design and maintain interfaces, exports and imports, and ensure their smooth running where required. Other
7. Line manage and develop the application support team
8. Undertake any other duties of a similar level and responsibility as may be required from time to time

Must have:

1. Experience on Linux Server Administration
2. Exp on Kubernetes admin
3. Experience on AWS
4. Experience on Dynatyrace
5. Working Knowledge on serviceNow
6. ITIL Version 3

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.