Job Description:

·       As a L2 or L3 Application Support Engineer you will be responsible for troubleshooting and resolving critical and time sensitive issues raised by the customers.

·       Should require to take the ownership of individual support issues and communicate with the customers directly over email and phone regarding the status of these issues.

·       Make an estimate of the time required to resolve individual issues, and set customer expectation and delivery dates based on that.

·       Take ownership of individual modules of the product and learn their overall architecture as well as the detailed inner workings

Must Have Technical Skills:

·       3+ years of strong coding experience in ASP.NET, C#, MVC

·       3+ years of hands on experience in working on SLA based Application support incident response and major incident management.

·       Solid experience in Microsoft IDE- Visual Studio 2015 and above

·       Hands on experience working in Level 2 and Level 3 Applications support and maintenance

·       Ability to write SQL queries and investigate DB logs

·       Strong Knowledge in Microsoft IIS

·       Strong Knowledge in RDBMS (MS SQL Server)

·       Very good experience working with ITSM tools like Service now

·       Understanding and practical application of methodologies like ITIL, Agile.

·       Possess good command over both written and verbal communication skills

·       Diagnose and troubleshoot complex issues in code & databases

·       Modify code to remedy issues using good designs and architectural patterns.

·       Cultivate and support good development practices in the team.

Nice to have Skills:

·       Strong scripting experience (JavaScript, JQuery, HTML, CSS, Angular, HTML 5, React JS, Node JS).

·       Hands on experience in working with PostgreSQL Database

·       Support and enhancements knowledge in SSRS and SSIS

About us:

At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support. Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow.

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.