Job description:

Role Career Band: Group B2

Essential skill: JIRA L2

Responsibilities:

1. Expert level Atlassian tool administration knowledge on JIRA, Confluence and Bitbucket. Nice to have - Crowd.
2. Provide advance JIRA administration and support, configure and build complex workflows via native JIRA capabilities and customization.
3. Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/Bitbucket build and configure; workflow, screen, and schemes, as well as identify where functionality can/ cannot meet user requests
4. Implement procedures and best practices troubleshoot, identify, and resolve JIRA issues reported by end-users
5. Perform bulk changes and CSV imports
6. Interact with stakeholders gathering requirements, developing solutions to business processes and leverage features of the platform to provide innovative solutions.
7. Project creation and configured on JIRA, Confluence, Bitbucket, Artifactory and Jenkins.
8. Expert Eazy BI
9. Should be able to create branches and manage branch permissions using Bitbucket.
10. LDAP integration experience required to troubleshoot issues.
11. Ability to write custom JQL (Jira Query Language)
12. Good to have working knowledge of Jenkins and Artifactory.
13. Good to have Atlassian Certification on Jira Administration (ACP-100).
14. A desire to be a high-producing team player for working in a highly collaborative and changing environment
15. Must have strong work ethic with good time management skills.
16. Prior working experience on Incident, Problem and Change Management processes.

Qualification & Experience:

1. Bachelor's degree in Management Information Systems, Computer Science or related discipline; or master’s degree.

Success Metrics:

Success will be measured in a variety of areas, including but not limited to

Consistently ensure the on-time delivery and quality (first-time-right) by solving problems, incidents and requests

Bring innovative cost-effective solutions

Achieve the customer satisfaction