Cloudely is the global leader for technology recruitment, supporting Salesforce, Robotic Process Automation (RPA), DevOps, Web and Mobile Programming skills and more. We have many opportunities throughout North America and India. By specializing solely in placing candidates in the high-tech market we have built relationships with most of the key employers and have an unrivalled understanding of where the best opportunities are.

Job Title: Business Process Analyst - Remote


Primary Objectives:

This role exists to provide end user support to the sales and account management teams on Order Capture (Apttus/Conga CPQ).

The Order Capture Business Process Analyst will represent and support Commercial Excellence key strategic projects as it related to SAP, Order Capture/Order Automation and CRM integrations. They will work closely with the CRM Success team and will play a key role as Product Owner within the Order Capture (Apttus/Conga CPQ) deployment within Thomson Reuters and ongoing integration with Salesforce.com. This person will work with internal Thomson Reuters areas to understand current business processes, assess Order Capture processes, develop business requirements, consult with DEP/TCS regarding solutions, test for suitable delivery and usability and assist with overall End User Support tickets and issue resolution relative to Order Capture.

Key Responsibilities:

Work with segments and other business units to understand sales and marketing business objectives and translate business needs into actionable system development projects that enhance the capabilities of the current infrastructure with flexible, innovation solutions.
Partner with IT to accomplish goals and provide ongoing communication to various business stakeholders on project status.
Serve as a business subject matter expert on various business systems including Salesforce.com and Order Capture (Apttus CPQ/Conga) solutions
Understand data flows across various systems as well as sales and marketing processes within business systems.
Provide production support to both end users and internal technology resources
Provide ongoing trouble-shooting of issues, partner with IT resources to address issues, and raise data quality issues as necessary.
Provide End User support through ticket triage and resolution and working with tier 2 support when required
Provide best practices, training, and ongoing support to end users
Determine Fit/Gap with Order Capture and new implementations as needed
Facilitate drafting of BRS requirements and story grooming.
Assist in QA, UAT and Production testing as needed to support new development and releases in our agile methodology.
Monitor orders daily and take necessary steps to ensure they are received for fulfillment.

Required Skills:

Apttus CPQ/ Conga (Configure, Price, Quote) experience a must
xAuthor for templates experience is a bonus
Experience working with Salesforce.com or other CRM applications
3+ years experience focused on CRM, CPQ or business development software
Product Owner responsibilities in past roles would be nice to have
Highly proficient with the Microsoft office suite (Word)
Ability to plan and collect business requirements, define scope and deliver a product that meets expectations. Perform gap analysis and identify solutions or workarounds. Record and report on all product defects and enhancements.
Strong written / oral communication and problem-solving skills
Ability to manage multiple projects/clients simultaneously
Strong commitment to customer satisfaction
Knowledge of legal and professional services industry a plus
Strong Documentation Skills

Desired Experience:

Apttus/Conga CPQ Admin and/or Salesforce.com Admin certification a plus
Thomson Reuters product and operational experience
Working knowledge of: Saleforce.com, CPQ/CLM solutions, Data Warehouses, Business Objects, SQL, Access, Excel, Visio

Apply today!
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also send your resume to: [email protected]. To learn more about Cloudely, Inc, please visit www.cloudely.com.

Cloudely, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with respective law prevailing in the country, all persons hired will be required to verify identity and eligibility to work in respective country and to complete the required employment eligibility verification document form upon hire.

We welcome the opportunity to speak to any candidates that are considering a new career or job either now or in the future.