At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of Account Manager.

Role: Campaign Full Service Account Manager  

Location: Bangalore

Job Description:

Customers                                                                                               

1. Serve as the single point of contact for the customer around production operations
2. Serve as the operational lead, responsible for coordinating the Adobe production team and ensuring the delivery of top quality work
3. Work closely with the program lead; contribute to strategy and work to execute the vision the customer and program lead has laid out
4. Responsible for customer satisfaction and managing expectations
5. Help prepare and deliver QBRs to Customer executives, measure key metrics important to the customer when possible and report out on them
6. Work with CSM to maintain a positive CSAT

People Leadership

1. Manage Production team to ensure assets are delivered, QA’ed and executed in a quality and timely manner
2. Drive agreed upon KPIs
3. Lead partnership with onshore/customer to ensure continued efficiency and growth of the team

Knowledge & Solutions

1. Grow, evolve and mature the Adobe Campaign full service processes and procedures – build efficiencies
2. Drive, create, deploy, monitor and evolve the process, SLA and quality standards of the Full Service offering both onshore and offshore
3. Continue to grow the skill sets of our Adobe full service team by mentoring and coaching on the tool

Scaling the Business

1. Proactively identify new opportunities within the account
2. Assist with renewal
3. Participate in and help drive strategic initiatives specific to Full Service

KPIS

1. Error free operations
2. Zero escalations on the account
3. Renewal & growth of the account

Requirements:

1. More than 5 years of experience of working in a lead position for email marketing operations
2. Adobe Campaign experience &/or certification is a plus
3. Fluency in written & verbal English communication
4. Proven track record of achievement of KPIs mentioned earlier
5. Willingness to work in shifts
6. Demonstrate ability to understand customer’s business
7. Comfortable with MS office – e.g. pivots, lookups in MS excel

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.