At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of Cloud.

Role: Cloud Practice Content Server Lead Consultant

Job Description:

1. A Content Server Lead Consultant is responsible for the technical delivery of the CS (Content Server) Platform based solutions
2. Such delivery activities encompass the design, development, deployment, testing and documentation of specific software components – either providing extensions to specific items of core product functionality or implementing specific system integration components
3. This role has a heavy deployment and administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence activelyfostered within the Professional Services team
4. Engagements may vary from managing multiple short and relatively fast paced engagements, to larger projects depending upon levels of experience
5. The nature of work may include full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run & maintain (upgrades, patching etc.) support of the cloud deployments
6. The role is customer facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stake holders (internally and externally), both verbally and in writing

Key accountabilities and activities:
Work within technical delivery team in order to:

1. Participate and contribute to technical design & deployment activities.
2. Participate in the day to day administration of the systems, including Incident & Problem Management
3. Participate in planning and execution of new implementations, upgrades and patching activities.
4. Participate in the advanced configuration of CS software components, in line with project and customer time scales
5. To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources
6. Actively contribute in automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies.
7. Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business.
8. Actively use and contribute to the project management standards and quality checks used within Professional Services.
9. Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach
10. Perform code reviews and periodic quality checks to ensure delivery quality is maintained
11. Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements
12. Manage expectations and responsibilities for all client and internal stakeholders.
13. Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy
14. Respond to and solve customer technical requests, show an understanding of the customers managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or Implement proposed solutions
15. Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements
16. Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services

Person Specification (Qualifications and Experience required):

1. BE/B. Tech. or equivalent technical qualification
2. Minimum of 7 years of relevant experience
3. Key Skills / Experience:
4. Well versed with deployment, administration and troubleshooting of the Content Suit
5. Platform and surrounding components (Content Server, xECM, Brava, OTDS, Search & Indexing).
6. Experience with Cloud deployment of the Content Suit Platform will be advantage.

Good experience/knowledge on following:

1. Experience delivering service using ITIL methodology
2. Knowledge of Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
3. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL)
4. Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript)
5. Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).
6. Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts

Candidate should possess:

1. Ability to lead small technical team, review technical deliverables and provide technical guidance to the team
2. Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
3. Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
4. Strong interpersonal and people management skills
5. Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task
6. Highly motivated
7. Good in Communication
8. Enjoy working in an international environment
9. Team player, result driven, ambitious, responsible
10. Enjoys sharing knowledge and communicating

Desired skills:

1. Experience with Web Services and LDAP
2. Java .
3. ITIL certification would be considered a great asset.
4. Awareness on virtualization / VMware would be advantage

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.