Job Description:

1. At least 8 Years of IT experience 
2. Certified Salesforce Field Service Lightning Consultant
3. Experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc)
4. Ability to configure Service Rules and Objectives in support of Field Service business processes
5. Experience installing FSL managed package and guided setup configuration
6. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the support community
7. Resolve customer service issues and skillfully manage complex customer service problems.
8. Manage customers' expectations and experience in a way that results in high customer satisfaction.
9. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
10. Assist with the design and delivery of product and other technical training.
11. Review support cases for technical and troubleshooting accuracy.
12. Define and describe technical best practices.
13. Salesforce Service Cloud foundational knowledge
14. SOQL/SOSL
15. Deployment- Metadata API/ANT Migration tool/CLI
16. Flows/Process Builder
17. Authentication, SSO/Auth Provider
18. Lightning Experience - Lighting Web Components & Aura
19. Apex(Synchronous and Asynchronous)
20. Integration - REST/SOAP/Bulk API
21. Debugging/Troubleshooting Errors
22. Visualforce
23. Sites/Communities/Force.com

About us:

At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support. Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!We have fabulous opportunities for you to grow along with us! At Cloudely, you will get what you are looking for: the scope to learn, prove and grow.The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.