At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of Hybris.

Role: Hybris Operations

Experience: 4+ years

Location:  Hyderabad/ Bangalore /Chennai

Job Description:

-          Receive and respond on alerts from monitoring systems or from 1st level support.

-          Analyze the problem and provide a technical solutions/workaround or escalate to 3rd. Level support.

-          Communicate with ticket issuer to identify, understand, analyze and resolve  issues by means of knowledge databases and/or verifying problems.

-          Incident and Problem management 
(Communicate on Priority 1 and Priority 2 Incidents to stakeholders)

-          Warm handover to cross functional teams and other time zones

-          Check nightly run Cron jobs results

-          Plan and supervise data refresh activities

-          Perform Service Request related tasks

-          Participate in release handover sessions for formal sign-off.

-          Maintain Technical Knowledge Database.

-          Regular environment clean-up activities

-          Creating new Dynatrace synthetic scenarios for Product Store and testing purposes

-          Analyze weekly performance- and service quality reports as well as initiating corrective actions

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.