At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of MS Office.

Role: Microsoft Teams Support Engineer

Location: Hyderabad / Pune

Experience: 5 to 8 years

Relevant Experience: 3 to 4 years

Job Description: 

1. Total working experience: 5 to 10 years
2. Provide voice-based technical support to customers from NOAM, EMEA and/or APAC region
3. Excellent analytical and problem-solving skills
4. Strong customer focus
5. Experience resolving complex technical issues in a mission critical environment
6. Proven ability to accurately document incident resolution and knowledge management
7. Excellent teamwork and interpersonal skills
8. Willing to work in the Night Shift

Must Have’s:
 Experience on Teams Admin Center (mandatory)
 Sign in process and troubleshooting (mandatory)
 Understanding about Teams Architecture
 Understanding of different upgrade modes in Teams
 Understanding of Teams call signaling and media flow in both media bypass and non-bypass mode.
 Understanding of PSTN calling in Teams (domestic+ international).
 Understanding of MS Teams calling plans and direct routing
 Understanding on different ways to upgrade from Island to Teams only.
 Knowledge on how to migrate Skype scheduled meetings to MS Teams
 Teams endpoints (Laptops, Mobiles etc.) working and troubleshooting experience
 Understanding of Different Policies and user access levels in Teams
 Knowledge of different types of logs in Teams.
 Troubleshooting Call Quality issues with CQD
 Experience on Fiddler tool to analyze Teams logs (mandatory)
 Experience on NGC logs analysis component
 Add-on: Experience on SharePoint and OneDrive
 Experience in US/UK Customer Handing
 Communication Skills

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.