Experience: 3+ years

Job description:

1. Project leader and owner for overall implementation success
2. Primary customer contact for the duration of each project and owner of all project communication
3. Plan and implement projects including the activities owned by ServiceMax, customer, 3rd parties and any subcontractors
4. Track and manage the operational, financial, and deliverable aspects of projects based on timelines and work plans.
5. Proactively communicate both internally and externally, including project risks, issues, or any information that may affect success.
6. Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets.
7. Understand the client’s information technology governance structure and incorporate in the project plan / budget. Provide feedback to Scoping team as required
8. Leverage appropriate stakeholder involvement throughout the life of the project to ensure success
9. Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements
10. Participate in the development of proposals for projects
11. Manage budget and communicate status, including burn rate, to project executives on a weekly basis or as contractually required Understand the client’s information technology governance structure and incorporate in the project plan / budget. Provide feedback to Scoping team as required
12. Resolve, document, and / or escalate critical issues as needed in a timely manner to minimize project risk factors
13. Ensure that delivered products and services achieve highest quality and performance levels
14. Negotiate change orders with the customers
15. Professionally represent the ServiceMax during all customer communications. Document and evangelize customer product requests and requirements. Be a compelling and trusted “voice of customer” when evangelizing the features that will yield the biggest impact in current and future implementations

Requirements:

1. Bachelor’s degree with at least 3 years of experience in a consultant or project lead position
2. Experience in implementing ServiceMax Service Board
3. At least 2 additional years of experience in a project management, engineering or manufacturing role
4. At least 1 years of experience leading enterprise software implementations with one or more Customer
5. Relationship Management Solution (such as Oracle Fusion Cloud, SalesForce.com or other CRM software) configuration experience desired
6. Experience with enterprise integration platforms (such as Informatica, IBM Cast Iron, or MuleSoft)
7. Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript
8. Exposure to Salesforce.com CRM. Salesforce.com certification is a big plus

About us:

At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support. Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!We have fabulous opportunities for you to grow along with us! At Cloudely, you will get what you are looking for: the scope to learn, prove and grow.The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.