Duties and Responsibilities:

1. Technical point of contact for Salesforce.com engineering. Drive user adoption of existing functionality and applications
2. Work with Product Management to translate user stories to technical delivery
3. Apply expertise in Salesforce to drive best-in-class solutions, utilizing tools such as Flow, Process Builder, Workflow, Custom Objects, and Formula Fields.
4. Collaborate with the larger Cloud Services teams to ensure company-wide system stability
5. Provide production support to end users on an ongoing basis, including occasional rotational off-hours support during peak business periods such as month/quarter/year-end
6. Consultant to internal and external stakeholders from a technical and process perspective

Competencies:

1. Able to utilize SFDC automation tools to build out complex business processes
2. Skilled as a business analyst who can understand and identify solutions for stakeholder’s pain points
3. Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
4. Concisely communicates training materials to end-users in written and spoken form
5. Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.

Qualifications:

1. Minimum 3 years of Salesforce.com experience administering Sales Cloud, Service Cloud, Salesforce CPQ or equivalent advanced degree and/or work experience.
2. Ability to troubleshoot APEX code
3. Understand and configure, workflows and processes
4. Demonstrated experience administrating SFDC implementation and adoption
5. Ability to develop and maintain a complex security model
6. Proven experience analyzing and resolving complex processes or technical issues.
7. Excellent project management skills
8. Experience using Data Loader or other SFDC based data migration tools
9. Experience leading regression and user acceptance testing
10. Excellent influencing skills
11. Ability to work effectively in a culturally diverse workgroup
12. Strong communication skills
13. Bachelor's degree or equivalent work experience Preferred
14. SFDC Admin - 201 Certification

About us:

At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support. Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!We have fabulous opportunities for you to grow along with us! At Cloudely, you will get what you are looking for: the scope to learn, prove and grow.The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.