Position: Business Support Analyst

Location: Bangalore, India (Timings: 3 PM - 12 Midnight IST)

Qualifications/Your Background

• 4+ years of experience in enterprise automation, with the most recent 3 years in Salesforce Administration.
• Hands on experience configuring Sales & Service Cloud in Salesforce.
• Hands on experience in Copado deployment & user story promotions.
• Manage Salesforce security including roles, profiles, sharing rules, Flows and groups, validation rules.
• Should have experience in Master and Transactional Data management.
• Good research skills on the AppExchange.
• Good to have (not mandatory) – Salesforce Development knowledge.
• Should be able to work independently with minimal supervision.
• Preferably an Expert in Excel & analyzing large volumes of data and identifying patterns.
• Comfortable with loading and querying large data sets using Data Loader and/or Workbench.
• Working knowledge of Service Now (not mandatory).

Responsibilities:
●    Supporting Business Global Customer Support (GCS) & Post Sales (Customer Success, TAM, Professional Services) & processes through Salesforce Administration.
●    Interact with the Business System Analyst (BSA) team to work & deliver Business requirements that involve Configuration & Administration in SFDC.
●    Handle case incidents & perform End user troubleshooting to improve user experience in SFDC.
●    Configure Sales & Service Cloud in Salesforce.com.
●    Perform RCA analysis, identify gaps in Business/System Process & suggest improvement measures.
●    Build custom reports, dashboards.
●    Installation of packages.  
●    Sandbox Refresh & Post Refresh tasks.
●    Contribute to the team on Cases & Operational Change Request (CR) Prioritization.
●     Act as an SME & train new team members.