Location: Bangalore

Experience: 5 to 10 years

Job Description:

1. Monitoring and Responding to system and application background job failure and fix tech issues for which initial functional knowledge of SD/MM/FI is required and directly coordinate with business users.
2. Checking for style failures (Regarding master data/ grid changes) and failures in communication with PLM support teams –
3. Checking to resolve issues and coordinating failures on all SAP interfaces (Bank of America log files (EBS, LockBox, HighRadius, SPS, AVALARA), NS integration (Inbound and Outbound), etc)
4. Configurations related to Setting up IQDs in SAP (season data) and working with PLM teams 
5. Setting up seasons – coordinating with PLM teams and other SAP functional support resources team in each module area (SD/MM/FI)
6. Monthly closing activity (Related to finance) – Month end closing and activities on weekend to support run batch job and hold and closure and update of batch job requirements. (Julie reporting database for month end close)
7. IDOC failures regarding PLM/PGI/ASN/TPO and other interfaces.
8. ABAP development – Production issues, Improvement CRs, Planned CRs – all utilized during the shift time based on availability
9. Manual monitoring of orders coming from Nordstorm , and 856/810 via gentran customer list
10. Working with other functional support team during shift time to provide status and updates as and when needed or routine Status meetings.
11. Working with other functional support team on tickets/ bug fixes/ CR work /enhancement and issue resolution with debugging support to CH SAP IT and SAP functional support team.
12. Responding/analyzing EDI problems related to PO/SO’s not being reflected in the system.
13. (Mainly due to allocations or receipts not being generated or some other issues related to integrations).
14. Technical support for issues that are being caused by integrations, file transfers and provide support to other functional support team on open issues/ customer concerns.
15. MARC/Agility data not coming into the system - integration issues with Biztalk/ Boomi and Marc – coordination with MARC, integration teams, and Agility HK team
16. Responding to Job failures- WEEKENDS and off hours (on Sat/ Sun., nightly)
17. Daily monitoring of Jobs (ALL SAP Jobs) and working with other teams on notifying failures and delays, and issue resolutions (Tickets or as part of daily activity)
18. System status evaluation daily (ECC – Green)
19. 24 * 7 availability for any P1 tickets and issues that require immediate attention (Issue initiation based on– Self (IT Supporter- your team) /Customer/ Basis/ IT/other/ other support teams)
20. Early monitoring – Monthly analysis on Early watch alerts as part of the system health check for ECC-AFS version for CH.
21. FT support on SAP technical support including ABAP developments
22. FT support on technical issue resolution, monitoring critical application batch jobs, re-running and coordinating with basis teams, business team and functional support team

Primary Skill: Technical | ERP-SAP | SAP BI